Support Services Supervisor

Washington, District of Columbia


Employer: Office of the Secretary of the Interior
Industry: Support Services Administration
Salary: Competitive
Job type: Full-Time

Summary

This position is part of the Office of Facilities and Administrative Services. The incumbent will be responsible for for the management of the departmental auditorium, corporate conference rooms, production studio, and acts as project coordinator for special assignments.

This job is open to

  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.
  • Family of overseas employees

    Family members of a federal employee or uniformed service member who is or was, working overseas.
  • Federal employees - Competitive service

    Current or former competitive service federal employees.
  • Individuals with disabilities
  • Land & base management

    Certain current or former term or temporary federal employees of a land or base management agency.
  • Military spouses
  • Peace Corps & AmeriCorps Vista
  • Special authorities

    Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.


Clarification from the agency

Special Authorities: other miscellaneous authorities

Duties

Performs a wide range of supervisory and managerial responsibilities including but not limited to, conducting human capital management such as staffing and recruitment (developing position descriptions and managing all aspects of hiring actions); determining work objectives, priorities, and assigning tasks; evaluating performance; and managing employee relations issues.

Manages a critical administrative program providing Conference and Special Events services at a Headquarters of a Cabinet-level Agency. Plans for, orchestrates, and evaluates Agency meetings as well as high-level and high-visibility events (i.e., Presidential, Vice Presidential and Cabinet Secretary visits, Secretarial Press Conferences, July Fourth Celebration, Departmental Award Convocation, cultural observances) and public hearings; and meetings and conferences for other federal agencies and the private sector.

Manages a software-based program for scheduling, specifying requirements, and developing and reporting metrics.

Manages the day- to- day communications both oral and written to ensure the most efficient and effective organization possible, including writing operational policy.

Manages administrative functions of a Branch including an operating budget with yearly obligations and expenditures and preparing financial or budget plans; Information Technology requirements; coordinating procurement actions including contracts and purchasing of equipment, supplies, and services; and managing accountability of system-controlled personal property.

Requirements

Conditions of Employment

  • U.S. Citizenship is required.
  • Suitable for Federal employment, determined by background investigation.
  • Direct Deposit of pay is required.
  • Selective Service registration required for male applicants, unless exempt.
  • Status candidates must meet time-in-grade (see Qualifications).


Qualifications

At the GS-14 level, you must meet the following qualification:

One year of specialized experience equivalent to at least the GS-13 level. Specialized experience is that which has equipped the applicant with the competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Specialized experience for this position includes but is not limited to expert knowledge of the principles, practices, methods, and techniques in managing a Conference and Special Events program, including audiovisual productions to advise, direct, edit and produce complex conferences. Demonstrated ability to perform a wide range of supervisory and managerial responsibilities including but not limited to, conducting human capital management such as staffing and recruitment (developing position descriptions and managing all aspects of hiring actions); determining work objectives, priorities, and assigning tasks; evaluating performance; and managing employee relations issues.

Applicants must carefully review the information in the "How You Will Be Evaluated" section for important information and instructions pertaining to the multi-hurdle assessment process for this position.

Only experience and education obtained by the closing date of this announcement will be considered.

TIME-IN-GRADE: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower grade, with few exceptions outlined in 5 CFR 300.603(b).

A written test is not required.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.

Education

If qualifying based on EDUCATION you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.

Only education from institutions which are accredited or preaccredited/candidate for accreditation may be used to meet education requirements.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Additional information

Career Transition Assistance Programs: CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP/ICTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For information on CTAP and ICTAP visit: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/

Appointment Authorities: For more information on appointment authority eligibility requirements:

Persons with Disabilities-Schedule A

Special Hiring Authorities for Veterans

Special Hiring Authority for Certain Military Spouses

Other Special Appointment Authorities

OPM Interchange Agreement and Other Miscellaneous Authorities

Telework Suitability:

The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act.

Stipulations of Employment:

Selection may require completion of a 1-year probationary period.

Selection may require completion of a 1-year supervisory or managerial probationary period.

Work Schedule:

This position allows for a flexible work schedule.

Miscellaneous:

DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit http://www.uscis.gov/e-verify.

This position is being advertised concurrently with vacancy announcement #OFAS-24-DE-12463308MR using Delegated Examining (DE) procedures. If interested, refer to that announcement to determine if you meet DE requirements and can apply to that announcement. NOTE: You must apply separately to each announcement in order to be considered under both.

This vacancy announcement may be used to fill similar positions within 90 days.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.


How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the Assessment Questionnaire and any additional assessment required for this position. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Cheating on the online assessment may also result in your removal from consideration. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

You will be evaluated for this job based on:
  • The experience listed in your resume and how well you meet the experience listed in the qualification section of announcement and the competencies listed.
  • On-line job Assessment Questionnaire
    • Competency based scaled self-report responses
  • Written assessment-Used to collect information about an applicants' training, education, experience, and past achievements related to critical job competencies. Applicants who meet a pre-determined score based on their responses to the traditional occupational questionnaire (self-assessment) will be required to respond to a written assessment.
    • Instructions related to the written assessment will be sent to applicants within 14 days of the vacancy closing date to the email address associated with the applicants' USA Jobs profile. Applicants must monitor their email and return their responses to the written prompts within a specified time frame after receiving notification. This time frame will be no earlier than 72 hours.

You will be assessed on the following technical and soft skill competencies (knowledge, skills, abilities, and other characteristics):

Note: Duplicative competencies indicate that the competency is being assessed in both the Assessment Questionnaire and additional assessment.

  • Customer Service
  • Interpersonal Skills
  • Leadership
  • Oral Communication
  • Technical Competency - Administration and Management
  • Written Communication


Due Weight Consideration is a review process used to provide consideration to performance appraisals and awards submitted with each application on a used merit promotion certificate and factoring the results into the merit promotion selection process.

Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.

It is your responsibility to obtain and upload your performance appraisal/evaluation and/or list of awards prior to the closing of the vacancy announcement.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    To apply for this position, you must provide a complete Application Package which includes:

    1. Your Resume listing work schedule, hours worked per week, dates of employment mm/yy and duties performed.

    2. SF-50 or DD-214
    • Current/Former Career/Career-Conditional Eligible: Your most recent non-award Notification of Personnel Action (SF-50 or equivalent) showing that you are/were in the competitive service, as well as the highest grade (or promotion potential) held, on a permanent basis. If this information is unverifiable, you may be rated ineligible.

    3. Due Weight Consideration:

    • Performance Appraisal
    • List of Awards over last five years

    4. Other supporting documents:

    • College transcript(s), if qualifying based on education
    • SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
    • Non-competitive appointment authority documentation, if applicable
    • Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible
    • Most recent Performance Appraisal, if applicable
    • Cover letter, optional

    Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

    Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

    Do not upload documents with sensitive information. It is your responsibility to redact sensitive information of the documents you are uploading.

    It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.


    If you are relying on your education to meet qualification requirements:


    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
    schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  • How to Apply

    To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of this vacancy.

    The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
    • To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
    • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
    • Read the Eligibility questions carefully. The questions address if you are eligible to apply to this JOA. Your responses will affect your consideration for the position. You may qualify for more than one eligibility, so please choose carefully. You will only be considered under the options you have selected. If you respond that you do not meet any of the eligibility questions, you will not be considered for this position.
    • You will receive an email notification when your application has been received for the announcement.
    • To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
    • You may preview the Assessment Questionnaire at: https://apply.usastaffing.gov/ViewQuestionnaire/12463309

    If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement. Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00a.m. - 4:00p.m., Mountain Time, Monday - Friday). If applying online poses a hardship, you may request an alternate application method from the Agency Contact listed in the vacancy. All hardship application packages must be complete and submitted no later than noon EST on the closing date of the announcement.

    Agency contact information

    Michael Robie

    Phone

    303-969-7246

    Email

    Michael_Robie@ibc.doi.gov

    Address

    Office of Facilities and Administrative Services

    1849 C. Street NW

    Washington, DC 20240

    US

    Next steps

    For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email. If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.
  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Criminal history inquiries
    • Equal Employment Opportunity (EEO) Policy
    • Financial suitability
    • New employee probationary period
    • Privacy Act
    • Reasonable accommodation policy
    • Selective Service
    • Signature and false statements
    • Social security number request


Required Documents

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume listing work schedule, hours worked per week, dates of employment mm/yy and duties performed.

2. SF-50 or DD-214
  • Current/Former Career/Career-Conditional Eligible: Your most recent non-award Notification of Personnel Action (SF-50 or equivalent) showing that you are/were in the competitive service, as well as the highest grade (or promotion potential) held, on a permanent basis. If this information is unverifiable, you may be rated ineligible.

3. Due Weight Consideration:

  • Performance Appraisal
  • List of Awards over last five years

4. Other supporting documents:

  • College transcript(s), if qualifying based on education
  • SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
  • Non-competitive appointment authority documentation, if applicable
  • Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible
  • Most recent Performance Appraisal, if applicable
  • Cover letter, optional

Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

Do not upload documents with sensitive information. It is your responsibility to redact sensitive information of the documents you are uploading.

It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.


If you are relying on your education to meet qualification requirements:


Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of this vacancy.

The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
  • To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
  • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
  • Read the Eligibility questions carefully. The questions address if you are eligible to apply to this JOA. Your responses will affect your consideration for the position. You may qualify for more than one eligibility, so please choose carefully. You will only be considered under the options you have selected. If you respond that you do not meet any of the eligibility questions, you will not be considered for this position.
  • You will receive an email notification when your application has been received for the announcement.
  • To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
  • You may preview the Assessment Questionnaire at: https://apply.usastaffing.gov/ViewQuestionnaire/12463309

If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement. Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00a.m. - 4:00p.m., Mountain Time, Monday - Friday). If applying online poses a hardship, you may request an alternate application method from the Agency Contact listed in the vacancy. All hardship application packages must be complete and submitted no later than noon EST on the closing date of the announcement.

Agency contact information

Michael Robie

Phone

303-969-7246

Email

Michael_Robie@ibc.doi.gov

Address

Office of Facilities and Administrative Services

1849 C. Street NW

Washington, DC 20240

US

Next steps

For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email. If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Created: 2024-07-02
Reference: 797962000
Country: United States
State: District of Columbia
City: Washington
ZIP: 20010


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