SUPPORT SYSTEMS ADMINISTRATOR

Hiring Department

Division of Information Technology

Job Description

This position will provide IT support for the College of Arts & Science.

Provide end user hardware device support by serving as an information resource related to various device and peripheral systems, including PC, Mac and mobile device operating systems and application programs. Install, configure, and upgrade end user software and maintain device hardware and operating systems. Consult with end users to analyze their technological requirements.

Provide applications / software support by: providing specialized support for University supported email applications, second/third tier support on approved software and applications, and integrate different computing systems for users if possible and when necessary.

Provide training by: one-on-one training to faculty, staff, and students in the use of operating system software, supported device software, connectivity to campus networks and servers, and in resolution of complex hardware and software problems; training and mentoring other technical staff in systems support responsibilities, and develop and maintain own knowledge of supported products.

Serve administrative duties by: creating, planning, testing, implementing and documenting projects to better serve users' need; and consult with users regarding commercially available software, site-licensed software, or applications. Maintain advanced knowledge of new products, upgrades, and technologies.

Responsible for working in collaboration with other team members, and other support groups to maintain division wide continuity: Active Directory configurations, system management tools (SCCM and JAMF), backup solutions, file storage, network functionality, hardware maintenance, and ITSM usage and escalation.

Shift

Monday - Friday, 8am - 5pm

Minimum Qualifications

-3 years of direct desktop/workstation support (hardware/software).
-Bachelors Degree in Computer Science or equivalent work experience.
-Expansive knowledge of desktop/workstation hardware/software/operating systems (configuration and connectivity).
-Excellent technical knowledge and aptitude network file servers, applicable software, and troubleshooting techniques.
-Familiarity with systems administration and security principles.
-Familiarity with enterprise management technology for Windows and Macintosh platforms Familiarity with Active Directory and SCCM.
-Familiarity with installation, maintenance and support of wireless technologies.
-Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff.
-Strong customer service skills.

Preferred Qualifications

Enterprise level MacOS and Windows OS fluency. Customer Service experience a Plus. 2 to 3 years working in IT in Higher Education.

Anticipated Hiring Range

Salary Range: $51,875 - $76,000 Commensurate with experience

University Title: Support Systems Administrator

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Application, Resume, Cover letter Application, Resume, Cover letter

Sponsorship Information

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.