Support Technician I
Redmond, Washington
Employer: Insight Global
Industry: Help Desk
Salary: Competitive
Job type: Part-Time
We are looking for someone who is energetic, enthusiastic, and outgoing. They must be willing to take direction as well as be able to work independently, as assigned tasks will vary. ST will build and maintain strong, long-lasting customer relationships.
We are currently seeking a Support Technician to add to our team. The Support Technicians responsibility will be to support physical network connections, image computers, and interface with vendors
Operate as point of contact for an assigned location being the focal point to escalate and address the needs of the customer. Support Technician monitors task activity, assigns and customer tickets, and works with xfn partners to ensure timely and successful delivery of support tickets and project implementations according to timeline and deliverables.
Support Technicians Responsibilities:
Work within companies task system
First point of contact for break fix technicians
Work with xfn partners and vendors to support physical building network infrastructure.
Responsible for assisting with projects (retrofits, new process documentation, etc.)
Understand and debug hardware and Linux OS and Windows related issues.
Imaging of computers using company tools (windows and linux)
Interacting with customers while running the Lab Customer Support Center
Mapping of files shares in multiple operating systems (Documentation Provided)
Working with customers to support basic windows issues (Installing windows updates)
Care and maintenance of the RTS Team facilities (Day to day basic cleaning of support space)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Datacenter knowledge
Experience implementing technology.
Ability to learn new technologies quickly.
Strong computer skills especially with the Microsoft Office Suite.
Strong/proactive work ethics
Strong Oral and written communication skills
Experience understanding and communicating technical information to non-experts.
Nice to Have Skills & Experience
2+ years experience in a research environment.
2+ years of experience in a data center or related field.
Knowledge of Windows and server hardware support.
Knowledge of networks and related hardware support.
Must have basic knowledge of networking and troubleshooting
Must have a background in testing physical ethernet connections.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are currently seeking a Support Technician to add to our team. The Support Technicians responsibility will be to support physical network connections, image computers, and interface with vendors
Operate as point of contact for an assigned location being the focal point to escalate and address the needs of the customer. Support Technician monitors task activity, assigns and customer tickets, and works with xfn partners to ensure timely and successful delivery of support tickets and project implementations according to timeline and deliverables.
Support Technicians Responsibilities:
Work within companies task system
First point of contact for break fix technicians
Work with xfn partners and vendors to support physical building network infrastructure.
Responsible for assisting with projects (retrofits, new process documentation, etc.)
Understand and debug hardware and Linux OS and Windows related issues.
Imaging of computers using company tools (windows and linux)
Interacting with customers while running the Lab Customer Support Center
Mapping of files shares in multiple operating systems (Documentation Provided)
Working with customers to support basic windows issues (Installing windows updates)
Care and maintenance of the RTS Team facilities (Day to day basic cleaning of support space)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Datacenter knowledge
Experience implementing technology.
Ability to learn new technologies quickly.
Strong computer skills especially with the Microsoft Office Suite.
Strong/proactive work ethics
Strong Oral and written communication skills
Experience understanding and communicating technical information to non-experts.
Nice to Have Skills & Experience
2+ years experience in a research environment.
2+ years of experience in a data center or related field.
Knowledge of Windows and server hardware support.
Knowledge of networks and related hardware support.
Must have basic knowledge of networking and troubleshooting
Must have a background in testing physical ethernet connections.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Created: 2024-09-18
Reference: 381304
Country: United States
State: Washington
City: Redmond
Similar jobs:
-
End User Computing Technician
Skagit Regional Health in Mount Vernon, Washington -
Semi-Trailer Service Technician
Western Trailers in Sumner, Washington -
Maintenance Technician
CBRE in Washington, Washington💸 $50000 per year -
Deburr Technician @ Bothell Location - Weekend Day or Night Shift - Signing Bonus
Precision Castparts Corp. in Bothell, Washington -
Vascular Ultrasound Technician - Day Shift
Astria Health in Sunnyside, Washington -
AV and IT Support Technician
Piper Companies in Washington, Washington💸 $90000 - $110000 per year -
Network Technician
Insight Global in Tacoma, Washington -
Appliance Repair Technician
Mr. Appliance in Seattle, Washington💸 $22.00 - $40.00 per hour -
Service Technician - CDL Required
UGI Utilities in Pacific, Washington -
Service Technician
Tesla Motors in Fife, Washington💸 $27.45 - $30.60 per hour -
Service Technician
Sierra Pacific Industries in Centralia, Washington -
Military/Veterans encouraged to Apply - Spacecraft Rigging Specialist Technician III, Project Kuiper
Amazon in Kirkland, Washington💸 $37.00 per hour -
Licensed Medication Technician- $2,000 Sign On Bonus
Frontier Management in Vancouver, Washington -
Avionics Technician, Project Kuiper
Amazon in Redmond, Washington💸 $89500 per year -
Manufacturing Production Technician, Kuiper Propulsion
Amazon in Redmond, Washington💸 $37 per hour -
Semi-Trailer Service Technician
Western Trailers in Spokane, Washington -
13B Cannon Crewmember - Weapons Systems Technician
Army National Guard in Moses Lake, Washington -
Dialysis Technician
Compunnel in Oak Harbor, Washington -
CS/Sterile Processing Technician
Virginia Mason Franciscan Health in Seattle, Washington💸 $27.35 per hour -
START Service Technician, Shoreline Community College
Tesla Motors in Shoreline, Washington💸 $23.75 - $23.75 per hour