A client of ours in the utility space is looking to add a Support Technician to their team. This Support Technician will be responsible for administrative tasks such as:
• Data entry/ completing tickets through Maximo,
• Answering phone calls and providing high level customer service,
• Scheduling inspections from customers who call in with inspection requests,
• Creating work orders and filing them appropriately,
• Scheduling team meetings, leader meetings, and assisting with catering needs,
• Additional miscellaneous office tasks as necessary

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
• 1-2 years of professional experience in a customer support or data entry role.
• Tech savvy and able to effectively / efficiently use Microsoft Teams, Outlook, and basic ticketing systems.
• Customer service skills and ability to communicate well in person and over the phone for support.
• Strong organization, time management, and data entry skills

Nice to Have Skills & Experience
• Experience with Maximo for ticketing.
• Bachelors Degree

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.