Surgery Appointment Clerk (On-Call)

Description: Job Summary:

Under direct supervision coordinates and schedules medical appointments and surgical procedures for physicians, surgeons and health care providers. Will promote a professional atmosphere, project a positive attitude, maintain confidentiality, and show initiative and responsibility in performance of duties.

Essential Responsibilities(The primary job duties this position is responsible for achieving are listed in order of importance.)

• Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.


• Representative Tasks:


• Schedules referred member for surgeries and procedures to be performed by coordinating patients, facilities, pertinent departments and physicians/health care providers. [Coordinates with physicians/health care providers and office personnel the scheduling of surgical assistants and surgical proctors as needed.


• Maintains a constant working knowledge of databases and computer systems as utilized in the department.


• Establishes and maintains courteous, cooperative relations when interfacing with other personnel, Health Plan members and the public.


• Accurately completes forms and documents. Follows established guidelines for appropriate documentation and reporting.


• Coordinates the referral process for specialty departments through collecting information and tracking referrals, appointments and outcomes.


• Assist in resolution of issues as related to appointments and outcomes.


• Assist with clerical duties and data collection as directed.


• Principle Job Duties and Skills:


• Schedules new referrals for the specialty departments.


• Schedules surgeries performed by the specialty providers by coordinating patient, facility and physician.


• Coordinates with outside providers and office personnel the scheduling of assistants and proctors if needed for surgery.


• Schedules pre op and post op appointment and informs patient.


• Reschedules surgeries with physician, patient, assisting physician and facility when needed.


• Notifies patient by telephone or mail of available appointment times and/or appointment changes due to cancellations or revision of physician time.

Completes surgery scheduling forms for the appropriate outside facilities and completes referral forms for the Quality Resource Management Department for every surgery scheduled.

• Types a daily list of surgeries scheduled and forwards to the Quality Resource Management Department.


• Maintains a constant working knowledge of the automated appointment system (OPAS). Establish and maintain courteous, cooperative relations when interacting with personnel, Health Plan Members and the public.

Assume other activities and responsibilities from time to time as directed.

Grade 04
Basic Qualifications:

• High School Graduate or equivalent.

Basic Qualifications:

• Minimum one (1) year of recent experience in medical office setting.


• Previous recent experience with computer systems


• Typing 30 wpm. Typing test must be current within one (1) year. Please contact Human Resources for testing.

Additional Requirements:

Licenses and Certifications:

Preferred Qualifications:

• Medical terminology preferred.


• Referral/scheduling experience, preferred.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a befter place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

COMPLIANCE & INTEGRITY: Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Kaiser Permanente's policies and procedures. Models and reinforces ethical behavior in self and others in accordance to the Principles of Responsibility; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.

SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.

WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; utilizing all designated protective personal equipment (PPE) and/or safety equipment assigned for task; and reporting all injuries and hazards to their supervisor immediately. Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.

Primary Location: California,South San Francisco,S. San Francisco Hospital
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: A01|SEIU|United Healthcare Workers West
Job Level: Entry Level
Department: So San Francisco Hospital - Radiology-Interventional - 0206
Pay Range: $32.62 - $34.32 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 15 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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