UPMC University of Pittsburgh Physicians is hiring a full-time Surgery Scheduler to join their Thoracic Surgery team! This position works Monday through Friday from 8:00 am to 4:30 pm. No weekends or major holidays required!

Apply today and be a part of this great team!

Prior experience with authorizations, Epic, and scheduling preferred.

Purpose:
Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities:

• Work directly with department to troubleshoot procedural and operations issues.
• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
• Ensure that informed consents are signed.
• Provide patients with pre and postoperative instruction according to service specific guidelines.
• Coordinate patient education seminars and schedules physicians accordingly.
• Collect data for research study.
• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
• Ensure all billing and insurance information is current and accurate.
• Complete special projects as assigned.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification and/or referral prior to the date of the procedure.
• Coordinate and track internal and external marketing efforts.
• Attend and schedule department meetings.
• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.
• Organizes outside radiology films: Follows process to download outside discs onto stentor or has outside radiology jacket made for outside films.
• Responsible for verifying and updating referring physician information in Epic Care through the Epic Hierarchy Form.
• Prepare and send new patient packets to patients.
• Assist in the training of new employees.
• Assist in clinic with tasks to ensure proper clinic flow.
• Responsible for scanning patient information into Epic Care according to the Scanning Rubric
• Attend patient clinics and manages phones and flow of patients, obtains patient related reports as needed.
• Assists nurse coordinator/mid level provider/MD with reviewing final radiology reports from outpatient clinics.
• Document all conversations in EpicCare.
• Schedule all appointments for clinic patients, coordinates arrival of all materials (tests, films, etc.) for each visit. Schedule new patients within 72 hours of initial call to Department
• All telephone calls will be returned by the end of the business day and within 24 hours.
• Coordinate and monitor patient follow-up through Epic Recall and according to the Department of Cardiothoracic Surgery Recall Policy Guidelines.

Qualifications:

• High school diploma or equivalent required.
• Completion of a medical assisting program or 2-4 years experience in a medical field.
• Proficiency in medical terminology preferred.
• General knowledge of computer software and practice management databases is essential.
• Knowledge of the Epic practice management programs preferred.
• Strong organization, time management and interpersonal skills.
• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
• Ability to deal compassionately and professionally with patients is essential. Work independently and possess sound decision-making skills.
• Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
• Ability to prioritize work demands.
• Ability to consistently maintain confidentiality with regards to all job assignments and related information.
• Access to medications is limited to the distribution of the medication to the nurse.
  Licensure, Certifications, and Clearances:
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.

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