Purpose of Position
To provide surgical scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.

Description

1. · Schedule surgical appointments for the practice
2. · Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities
3. · Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance
4. · Communicate with referring providers regarding scheduling and completion of surgeries
5. · Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments
6. · Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
7. · Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes.
8. · Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
9. · Maintains confidentiality regarding patient information in accordance to HIPAA regulations
10. · Float to front desk for coverage when needed
11. · Ability to float to other MACC practices when required
12. · Perform other work-related duties and activities as assigned or requested

Qualifications
· Ability to read, write and communicate in English
· High school graduate or equivalent
· Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor's Degree
· Demonstrated excellence in providing customer service
· Strong communication and interpersonal skills
· At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
· Medical Terminology knowledge preferred
· Typing skills at 30 WPM preferred