Surgical Scheduler-Thousand Oaks
Thousand Oaks, California
Employer: City of Hope
Industry: Clerical
Salary: Competitive
Job type: Full-Time
Join the transformative team at City of Hope , where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
This role schedules patients for surgery, and coordinates operating room schedules of multi-disciplinary, multi-site surgeons. Collaborates with internal and external departments such as OR, New Patient Services, Provider Contracting, Admitting Departments, Utilization Review Departments, clinic schedulers, pre-operative clinic staff, physicians, midlevel practitioners, vendors and departmental secretaries.
As a successful candidate, you will:
Your qualifications should include:
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here .
To learn more about our Comprehensive Benefits, please CLICK HERE
Additional Information:
This role schedules patients for surgery, and coordinates operating room schedules of multi-disciplinary, multi-site surgeons. Collaborates with internal and external departments such as OR, New Patient Services, Provider Contracting, Admitting Departments, Utilization Review Departments, clinic schedulers, pre-operative clinic staff, physicians, midlevel practitioners, vendors and departmental secretaries.
As a successful candidate, you will:
- Directly responsible for coordinating surgery cases and outpatient procedures based on doctors OR block time schedules and clinic schedules.
- Schedules and completes any active work list items (including: all pre-op orders, laboratory and diagnostic studies) as ordered by the surgeon.
- Counsels patients concerning scheduled surgery, financial obligation and provide patients with estimates related to surgeon fees.
- Requests authorization and/or pre-certification from health plans prior to scheduled surgery for surgical procedure and hospital days.
- Facilitate Letter of Agreements between hospitals and insurance carrier.
- Facilitate all patient communication throughout the entire surgical process.
- Contacts patients regarding date and time of surgical procedure and related appointments and provides updates to any changes to surgery date.
- Arranges for assistant surgeon coverage, including midlevel practitioners, and proctorship coverage as needed.
- Secure all vendor equipment requests for surgery as directed by physician.
- Schedules surgeries within established surgical block times with affiliated hospitals as requested by surgeons.
- Schedules pre-op appointments including labs, EKGs, imaging or any ancillary services. Ensures all documentation is complete and the correct information is communicated and distributed to the patients in a timely manner.
- Ensures all clearances requested by provider are received prior to the surgery date.
- Arrange home health services for patients as directed by physician.
- Schedule first post-op appointment.
- Collaborates with clinic scheduling staff when procedures are cancelled or if surgical procedure times conflict with routine clinic hours, so that clinic time and schedules can be adjusted.
- Notify the hospital to release block time if surgery cases are not scheduled.
- Enters surgical scheduling information into practice management software.
- Prepares complete surgical packets and scans into electronic medical record.
- Ensures physician requests are monitored throughout the day, via EMR, phone, email or verbal instruction
- Assists Practice Manager and/or Director of Operations with orientation of new employees.
- Maintains company code of conduct and patient confidentiality as regulated by HIPPA.
- Assures that a positive service image is projected in all encounters with patients, visitors, and department staff.
- Provides accurate, reliable, courteous, and timely services to all customers.
- Attends all regular staff meetings.
Your qualifications should include:
- High school diploma.
- Two years of work experience in a medical environment. (prefer 5 years of experience)
- Medical terminology.
- Preferably: Medical Assistant Certification.
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here .
To learn more about our Comprehensive Benefits, please CLICK HERE
Additional Information:
- This position is represented by a collective bargaining agreement.
- Training will be done at different location, driving will be required.
Created: 2024-09-12
Reference: 10027538
Country: United States
State: California
City: Thousand Oaks
ZIP: 91320
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