Switchboard Operator (Per Diem), VNA of Cape Cod

Purpose of Position
Operates telephone switchboard, including notifying the answering service when in-house coverage is initiated and when the answering service is to resume coverage. Coordinates schedules with backup personnel.

Description
· Operate telephone switchboard, including notifying the answering service when in-house coverage is initiated and when the answering service is to resume coverage.
· Coordinate schedules with backup personnel.
· Answer switchboard and direct calls and messages to appropriate staff with understanding of staff working in various areas and those who may be "on-call" for various situations to assure the optimal functioning of the Agency including weekends and holidays.
· Locate staff in the field as necessary for weekend/holiday personnel that are working.
· Search in computer and find necessary schedules related to visits by staff to specific patients.
· Processes and distributes agency mail as well as all courier mail..
· Notify appropriate personnel upon delivery from Fed X, PS, W.B. Mason and other deliveries.
· Slot, alphabetize and mail out Doctor's orders for UR on a daily basis as well as color code envelopes for various QI/UR daily mailings.
· Copy and distribute bi-weekly and monthly newsletters.
· Greet VNA visitors in a professional and courteous manner while observing all security procedures.
· Distribute CARES cards to

Qualifications
· High School Diploma
· 1 year experience in office environment
· Must be computer literate
· Knowledge of basic office equipment and telephone switchboard
· Ability to handle multiple calls in a calm, professional manner.