System Engineer
Location: Onsite, Redmond, WA
Pay Range: $30/hr. - $36/hr.
Duration: 6 - 18 Months

As a Service Engineer, you will provide advanced technical support for online advertising global sales teams, focusing primarily on supporting paid search results that appear on Bing and other web properties. In this role requires a passion for great customer service and strong team relationships.
You will partner with our platform development team, share knowledge, and be an effective advocate for our internal and external partners. You will join a results-focused team committed to solving problems and developing people.

Top 3 Hard Skills Required

• Minimum 3 years' experience in a technical support or software development organization.
• Practical experience running online systems built on Azure or similar cloud providers (3 years).
• Minimum 2+ years' experience in Python, C#, JavaScript, or any object-oriented programming (OOP) languages.

Key Responsibilities

• Perform deep technical investigations that stretch your skills as you traverse rich telemetry streams to isolate and solve complex performance issues for Advertising customers and partners.
• Take ownership to resolve customer issues in accordance with service level agreements (SLAs), balancing speed and quality.
• Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production to prevent customer impacts.
• Drive root cause analysis and service improvements involving bug fixes in close partnership with several Engineering teams.
• Use judgment and effective communication skills to compose timely Global Alerts and issue visibility correspondence to sales teams and partners.
• Create process or troubleshooting documentation that enables knowledge base for Tier 1 and Tier 2 support teams.
• Conduct data and trend analysis to create insightful customer stories that influence Platform Engineering team product roadmaps and gaps, business decisions, and training/readiness content.
• Collect and align customer/partner feedback on products and services (e.g., surveys, listening systems); act as the voice of the customer by providing actionable feedback across groups (e.g., product team, account management, services leadership team) about customer/partner experience and competitor threats; propose new initiatives to anticipate risks.
• Provide thought leadership to influence strategy when engaging with customers and partners and contribute to business case development for policy changes and engineering asks.
• Drive revenue upsell during consultations by identifying and recommending customer-centric optimization opportunities.
• Prioritize and deliver against client planned technical initiatives, including specific client work, consultations, implementations, and/or scaled solutions.
• Support effective rollouts of new pilots and features. Participate in Engineering-led bug bashes to help launch stable and low friction releases to markets globally.
• Anticipate customer issues to design and automate platform checks to engage with Engineering proactively before customers escalate.
• Establish requirements and collaborate with others across the organization to build monitoring and diagnostic tools that automate the discovery and resolution of issues.
• Occasional night and weekend on-call work is required.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.