System Services Representative

Your Role and Responsibilities
As a Systems Services Representative, you will be at the forefront of driving customer satisfaction through the delivery of exceptional technical support. Serving as the primary technical interface to our clients, you will play a critical role in coordinating both hardware and software support, ensuring seamless operational services.

Key Responsibilities:

• Customer Satisfaction Focus:
  Drive customer satisfaction by providing exceptional technical support, addressing client needs with efficiency and expertise.
• Technical Coordination:
  Serve as the primary technical interface, coordinating hardware and software support to meet client requirements.
• Operational Services Delivery:
  Play a pivotal role in delivering operational services, contributing to the smooth functioning of systems and infrastructure.

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Required Technical and Professional Expertise

• On-Site Installation, Maintenance, and Repair:
  Execute on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.
• Coordination of Support Services:
  Coordinate hardware and/or software support for clients, ensuring a seamless resolution process.
• Client Advisory Services:
  Provide clients with expert advice on preventive maintenance, configuration, operation, and environmental factors affecting product performance.
• Comprehensive Service Activities:
  Perform services activities, including systems assurance, problem determination, discontinuance, and relocation.
• Client Satisfaction Focus:
  Ensure high levels of client satisfaction by delivering exceptional service and technical support.
• Critical Situation Management:
  Act as the IBM technical interface in critical situations, managing the resolution process with precision.

Preferred Technical and Professional Experience

• Proven Experience:
  Demonstrated track record of success in providing technical support, emphasizing a focus on customer satisfaction.
• Coordination Skills:
  Strong coordination skills, particularly in managing hardware and software support for seamless customer experiences.
• Exceptional Operational Service Delivery:
  Exceptional expertise in delivering operational services, ensuring high levels of customer satisfaction.

Required Education
None

Preferred Education
None

About Business Unit
Systems helps IT leaders think differently about their infrastructure. servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for computing.

Wonder if IBM is the one for you?
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM
's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the of an open hybrid and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the to run their business.

At , we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Other Relevant Job Details
offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with Policy, and other Paid Care Leave programs. also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM
is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.