Description
Provide support for implementation, troubleshooting and maintenance of IT systems

Manage the daily activities of configuration and operation of IT systems

Provide assistance to users in accessing and using IT systems

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution

Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning

Qualifications: Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's
degree.
Contractor shall currently possess and maintain one of the following certifications:
• Microsoft Technology Associate-IT Infrastructure (MTA-IT)
• Microsoft Certified Solutions Associate - Desktop (MCSA-DT) Windows 7
• Microsoft Certified Solutions Associate - Desktop (MCSA-DT) Windows 8
• Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Support Tech on Windows 7
• Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Admin on Windows 7
• Computer Technology Industry Association - (A +)
• Computer Technology Industry Association - (Network +)
• Computer Technology Industry Association - (Storage +)

Must have TS/SCI w/Poly

Original Posting Date: 2024-04-19While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $48,100.00 - $86,950.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.