Systems Administrator II

System One is seeking a Systems Administrator for a long-term onsite, opportunity in Mobile, AL. The System Admin will be responsible for supporting the IT team with maintaining server infrastructure and related systems while upholding high levels of customer service and communication. The primary duties for this position are focused on systems management which includes network, file and print services, virtualization, hardware and software support, managing directory services, patch management, system backups, SAN, monitoring and inventory. Additionally, this position will interface with the helpdesk ticketing system, IT support entities and the end-user as to resolve incidents.

• Troubleshoots system hardware/software problems
• Implement and troubleshoot enterprise class IT solutions
• Manage active directory, user accounts, passwords, DNS, DHCP, certificate authorities, mailboxes, database, file level permissions, management of group policy and organizational units
• Maintains documentation and inventory for servers, hardware and software
• Participates in the IT Change Management processes
• Interacts effectively with others and clearly communicates verbally and in writing
• Provides end-user support via telephone, email, face-to-face, and remotely
• Participates in compliance activities that include audit log collection, analysis and reporting
• Maintains system monitoring tools to ensure the integrity and availability of all IT server resources, reviewing system and application logs
• Performs daily backup operations that include ensuring backups are successfully accomplished and the proper disposition of media
• Add and configure new services and hardware as required in support of break-fix activities or system projects
• Performs after hours' system support during scheduled and unscheduled outages and standard monthly patching requirements as well as license server management

Qualifications:

• Bachelor's Degree with 4+ years of experience, or equivalent combination of education and experience required
• Experience with current Microsoft Windows server operating systems including active directory
• Experience managing VMware server virtualization environment
• Experience managing Citrix technologies
• Experience with patch management software
• Experience managing server backup and recovery tools
• Experience managing on premise Microsoft Exchange or O365
• Experience managing Mobile Device Management (MDM) platforms
• Ability to understand and comply with relevant department and/or corporate policies, procedures and guidelines as they pertain to company data and technology
• Experience using performance analysis tools to monitor systems
• Experience with performance tuning, hardware upgrades, and resource optimization as well as configuration of CPU, memory, and storage
• Ability to assist with developing and participating in disaster recovery exercises
• Knowledge of IT concepts, best practices, and procedures
• Self-motivated individual with the ability to work individually and in a team environment
• Proficiency with Word, Excel, Access, Visio, PowerPoint, and PDF software
• Excellent communication and interpersonal skills
• Knowledge and understanding of ITIL concepts such as Change Management

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