Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

Job Title: Teamcenter Support Engineer
Location: California Remote

Job Description:

• This resource will work on new users onboarding to Teamcenter/NX, user support for Teamcenter and NX L2/L1 issues and creating documentation for various TC/NX needs.

Job Responsibilities:

• Act as first point of contact for problem resolution and resolve key systemic production issues.
• Support daily Teamcenter/NX user issues and coordinate with Team in resolving the issues.
• New users onboarding to Teamcenter and NX. Support end users in installing Teamcenter and NX.
• Support various user issues like TC client setup, connection issues, workflow issues, data and process lock issues, TC-NX integration issues, import/export issues.
• Support Data transfer (Part, BOM and files) issues with third party applications integrated with Teamcenter.
• Unit testing, system integration and UAT testing.
• Create Teamcenter user training material. Document FAQs for repetitive user issues.
• Document test cases for system integration testing and UAT.
• Work on TC-NX integration issues.

Skills:

• 6 years direct experience with Teamcenter Configurations and supporting Teamcenter L1/L2/L3 issues. and Teamcenter configurations and customizations on both server and client sides using BMIDE, ITK, C++, JAVA and SOA.
• Expertise in latest active Workspace versions configurations.
• Teamcenter configuration expertise for BMIDE, TC-NX integrations, Active Workspace. Expertise in Workflows, Classification administration, project and Access Manager is must.
• Daily User and admin support of TC and NX issues.
• Documentation experience to create test case documents and User training manuals is must.
• Multi CAD admin and support experience is a plus.
• Support users in the APAC region as required.
• Knowledge on source control system like Github, Mercurial etc.
• Good analytical skills with expertise in overall Teamcenter product to solve Teamcenter end user issues.
• Should have strong teamwork skills and able to work in open team environment.

Education/Experience:

• Associate's degree in computer related field required. Bachelor's degree in computer science preferred.