Come be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands-on assistance in designing, implementing, managing, and sustaining operations across various network environments for our customer.

We provide an environment that fosters and supports innovation and valuing "outside-the-box" thinking to solve complex problems. There are several training opportunities for team members that want to learn new technologies and stay current with their technical skillset. We are a highly technical group and nurture growth, with a technical culture of cross-trained teammates with opportunities to develop additional skillsets.

Responsibilities:

• Maintains smooth operation of Linux-based systems, including coordination with network and systems engineers.
• Monitors and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
• Performs systems security administration functions, including creating user profiles and accounts.
• Other duties may include setting up administrator accounts, maintaining system documentation, tuning system performance, installing system wide software.
• Interacts with users. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
• Interact with customers to handle service inquiries and problems.
• Provide support to the implementation, troubleshooting and maintenance of IT systems. Distinguish isolated user problems from enterprise-wide application/system problems.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return.
• Analyze recurring problems, annotating, and initiates solutions for preventing re-occurrence.
• Work with systems and network engineers in implementing enterprise wide systems and technologies.
• Ability to install and troubleshoot workstations, thin clients, applications, printers/scanners, phones, and various other IT equipment.

#divergent

• 2+ years of experience in systems administration and end-user support for a Linux environment
• Basic working knowledge of Linux command line and various Linux operating systems
• Experience administering and working within a virtualized environment
• Ability to articulate technical solutions to a wide range of difficult problems with various levels of stakeholders.
• Experience working within classified enterprise networks
• Experience working with ticketing systems (i.e. Jira, ServiceNow, etc)
• Experience creating technical documentation to include diagrams, both logical and physical
• Required IAT Certs: one or more of the following: Security+, CASP+ or CISSP
• Required Vendor Cert: one or more of the following: VMWare, Linux+, or RedHat. If not currently achieved, then must achieve within 6 months of hire

Clearance Required:

• Active TS/SCI

Preferred:

• Cloud experience
• Python Scripting experience
• Prior military experience