Description

SAIC is seeking a Systems Analyst (Tier II) to support a large federal government agency. This is a night shift. (Sunday-Thursday, 10:30pm-7:15am)

This role is temporarily remote, and could be asked to return to the office at the request of the customer at any time. Onsite training is required. Candidates are required to be located in the DMV area.

Description of Duties

• Monitors, controls, troubleshoots and remediates system related problems in a data communications network.
• Performs second-level problem determination, incident resolution, service request completion and periodic system health checks.
• Interfaces with end users and Tier III support elements.
• Monitor, track, analyze and respond to system alerts. Coordinate and perform system recovery activities.
• Configure, test/troubleshoot, deploy and issue IT assets to include mobile devices, tokens, laptops, etc..

Qualifications

Required Education & Experience:

• AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience.
• Ability to focus on ticketing and monitoring systems for sustained periods.
• Ability to follow standard operating procedures and comply with data entry standards.
• Strong oral and written communication skills with experience working directly with end-users, including VIPs.
• Basic knowledge of networking principles (TCP/IP, DHCP, DNS, NAT, switches, routers, ports, etc.).
• Basic knowledge of mobile device platforms (iOS, Android and Blackberry).
• Basic knowledge of Microsoft Windows 10 workstations.

Required Clearance

• US Citizenship.
• Ability to obtain a secret security clearance.
• Must obtain an Interim Secret clearance to start work.

Desired Experience & Certifications:

• CompTIA A+, Network+, Security+.
• ITIL Foundations.

Target salary range: $50,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.