Finding great people is difficult - but it's what we do best. We form trusted partnerships with our customers and provide excellent opportunities for candidates, guaranteeing satisfaction for both. We aim to treat you as a real person, not just human capital. While our product is our people, we aren't successful if you aren't successful.

ROLE SUMMARY

Monitor, update and maintain the operational status of core system hardware, software and telecommunications. Process information with a very high degree of accuracy ensuring processes occur in appropriate sequence to properly update, report and maintain the integrity of data for the Credit Union. Responsible for development of queries and dashboards to support needs of end users and to keep development cycles within desired cycle. Ensure the safeguarding of member information and any other proprietary and/or confidential files and records in a secure, protected and accurate method.

IN THIS ROLE, YOU CAN EXPECT TO HAVE THESE RESPONSIBILITIES:

• Create and execute automated scripts/PowerOn programing for periodic scheduled core processing jobs and organizational projects
• Provide supporting documentation for recommendations to management for changes in processes and scheduling
• Monitor daily operations and corresponding peripheral equipment for unusual activity or errors
• Research activity and documents and report unusual activity or non-routine errors to supervisor
• Document execution of system processes in accordance with department policies
• Work with the IT department to install approved basic upgrades to the core system software
• Coordinate with the necessary vendors to perform hardware or software updates and modify system tables and parameters as needed and assist with the testing of the system as the result of any change
• Communicate the impacts of changes to the core system to staff
• Recommend procedures for the proper/ best usage of applications
• Enter work orders into the help desk system
• Monitor outstanding assigned work orders to ensure proper service levels are maintained and communicate with internal customers and vendors regarding the status of pending work orders
• Develop and maintain a current knowledge of the core system and other core system elements, procedures, processes, and operations, including an overall understanding of how these systems interact with each other
• Develop and maintain a general understanding of software, procedures, processes and operations utilized by other departments in the Credit Union
• Work with the IT department to install approved basic upgrades to the core system software
• Coordinate with the necessary vendors to perform hardware or software updates and modification of system tables and parameters as needed; assist with the testing of the system as the result of any change
• Communicate impacts of changes to the core system to staff
• Recommend procedures for the proper/best usage of applications
• Work directly with third-party vendors on routine matters
• Follow established security procedures and internal controls to ensure procedures and controls are adhered to within the department; and perform data backup and data restoration on designated systems under control of IT as directed by management
• Help to develop and maintain corporate Intranet system
• Assist network/PC specialists in staging, deployment of PCs, printers, and other equipment
• Responsible for compliance with all policies including the Bank Secrecy Act and Customer Identification Policy

PERFORMANCE MEASUREMENTS:

• Adhere to the credit union service standards in all interactions both internal and external as well as employing CML (Creating Member Loyalty) skills
• Troubleshoot hardware and software problems in a timely manner responding to calls within 2 hours
• Provide resolutions while taking schedules and deadlines into consideration
• Install appropriate hardware or software within the specified time frames
• Maintain and add to technical knowledge of computer hardware and software to ensure credit union has the ability to achieve its goals as outlined in the current operating plan
• Maintain a dependable record of attendance and timeliness
• Must be willing and able to work hours as required including evenings, weekends, holiday, etc., when necessary with little or no notice

NOW THAT YOU KNOW WHAT YOU'LL BE DOING, HERE'S WHAT YOU NEED TO DO IT:

• Three years to five years of similar or related experience
• Education:
  • (1) A two year college degree, or
  • (2) Completion of a specialized course of study at a business or trade school, or
  • (3) Completion of a specialized and extensive in-house training or apprenticeship program
• Involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation
  • Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
• Extensive experience in PC usage and hardware/software support
  • The ability to discuss technical issues effectively with other IT professionals as well as non-technical users
• Demonstrated analytical and problem solving skills
• Ability to work and travel independently and use general office equipment
• Proficient user of Microsoft products

PHYSICAL REQUIREMENTS:

• This is sedentary work which requires the following physical activities: bending, stooping, kneeling, crouching, sitting, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual acuity
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects
• Must be able to move under and around furniture and equipment
• Work Environment: Generally inside work with occasional exposure to weather conditions

WE WORK WITH SOME AMAZING COMPANIES. STILL NOT SURE IF THIS OPPORTUNITY IS RIGHT FOR YOU? HERE ARE A FEW MORE REASONS OUR CUSTOMERS TRUST US:

A quick response to staffing needs.
We get it - time is money. Our clients trust us with part of their people operations to help them staff properly and efficiently.

A full understanding of the requirements for each position.
We can achieve great results by listening to what drives our client's decision-making process, following a disciplined process of identifying top-quality candidates and understanding core objectives and position requirements.

Focused on customer satisfaction.
We boast a 99% customer satisfaction rating, and that's one of the many reasons why we rarely lose. But our customer in the talent acquisition process is more than the client - it's you! We strive for you to have the best possible candidate experience.

You have an opportunity to work with one of our awesome customers. Apply now!

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.