Systems Analyst, Information Technology

Systems Analyst

(IT Technology Administrator/Analyst 1 - MR09)

Information Technology

University of Tennessee at Chattanooga

The Systems Analyst is an entry level IT analyst position responsible for supporting the analysis, design, and implementation of business processes and technology solutions within Enterprise Systems. This role ensures high-quality support services are provided for both functional and technical responsibilities. The analyst assists in requirements gathering, documentation, customer support, training, problem-solving, and other tasks defined by leadership to ensure effective solutions that meet technical standards and business process needs.

Duties and Responsibilities:

Enterprise Systems Support

• Functional & Technical Assistance: Provide high quality functional and technical support for areas, processes, and technologies managed by the Enterprise Systems teams. Serves as a primary point of contact for offices, processes, third-party vendors, and technology partners.
• Problem-Solving: Communicates with the customer, performs problem analysis and research, outlines resolution options, and takes appropriate actions to resolve problems under supervision.
• Customer Training & Documentation: Assists in developing instructions and training sessions for customers to ensure effective use of systems. Documents business practices accurately and maintains up-to-date records of tools and technologies used in implementing solutions.
• Operational Reporting: Assists customers in meeting their operational reporting needs through writing SQL queries and basic analysis.

Solution Development and Delivery

• Project Collaboration & Coordination: Works closely with customers, technical staff, and management to gather requirements, develop estimates and assist with the overall implementation plans.
• Solution Documentation & Testing: Directly performs documentation and testing of solution components and any other steps as defined or delegated by management for this solution
• Recommendations & Proposals: Learns to develop business case analyses and assist in making technology recommendations aligned with organizational goals. Prepares initial drafts of functional specifications and assists in development of technical proposals/presentations as required.

Business Processes and Technologie

• Functional Expertise Development: Start to develop expertise in the business processes of assigned functional office and solutions. Identify areas for improvement as it pertains to the operations of enterprise systems utilized at UTC (ie: Argos, ERPs (Banner, Oracle, DASH), campus portal, DegreeWorks, NextGen Dynamic Forms, Microsoft 365, etc.)
• Technology Expertise Development: Start to develop expertise in assigned technologies through training, research, and hands-on experience.

The ideal candidate will possess the following:

• Strong interpersonal communication skills and the ability to maintain effective working relationships with clients, co-workers, and vendors.
• Aptitude for technical support and solution development with Banner and related ERP systems.
• Excellent decision-making, time-management, and planning skills.
• Strong analytical and problem-solving skills, combined with a willingness to learn quickly.
• Ability to be an enthusiastic and resourceful team member.
• Ability to be a self-starter and motivated to move projects forward.
• Ability to manage competing priorities in a highly demanding environment.
• Effective customer service skills to engage customers, resolve issues with a sense of urgency, communicate in a timely manner, and provide clear documentation and training materials.
• Basic knowledge and experience with programming languages.
• Detailed knowledge of policies and procedures of university offices.

Review of applications will begin September 30, 2024, and continue until the position is filled. Applications received by this date will receive priority consideration.

This entry level position will be located in Chattanooga, TN.

Minimum Qualifications: Requires a bachelor's degree in a relevant field and one year of relevant experience, or an equivalent combination of education, training, and experience.

Preferred Qualifications:

• Bachelor's degree in a STEM or Business field of study
• Experience working in higher education in a customer service office
• Experience working in a customer service environment utilizing tools service management tools like Jira, TeamDynamix, etc.
• Familiarity with Enterprise Resource Planning (ERP) systems
• Familiarity with enterprise reporting tools like Argos or Cognos
• Experience with at least one programming language or SQL

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.