Systems Analyst-Ops

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

BE PART OF THE CONNECTION

As a Systems Analyst-Ops, you'll be responsible for the development of application and reporting solutions to address business needs. Understand business process, and the systems utilized to implement business process to achieve Company goals. Provide detailed analysis to business problems utilizing data from disparate sources. Recommend solutions to business problems to assist management and end users meet business goals in various operational areas within the Company. Systems Analysts are the liaisons between the Business Analysts and the technical solution providers such as Engineering, IT and/or 3 Party Solution providers.

WHAT OUR PRINCIPAL DEVELOPERS ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Gather, analyze, refine, validate, document and maintain complex systems requirements for all opportunity to cash order flow activities for all lines of business (video, data, voice) for residential and commercial services.
• Analyze system interdependencies, system requirements, and risks, risk mitigators that could impact or be impacted by the delivery of new products, services, processes and/or support technologies. This includes assessing and communicating impacts of systems changes and/or outages to the business.
• Define, document, implement and track related systems rules/policies/configurations.
• Understand business processes/functions supported by existing process enablers vs. manual.
• Recommend and support implementation and business process redesign business processes where applicable to leverage available or new technologies/capabilities.
• Translate functional specifications into systems/technical specifications for use by DBAs and/or developers for system configuration and deployment.
• Maintain library of systems/technical specifications via Change Management processes.
• Create and maintain library of test cases and traceability to documented business and system requirements.
• Function as the liaison between the Business Analysts and the technical support personnel such as IT/OSS/Billing/3rd Party suppliers DBAs, developers, integrators, etc. to properly interpret and deliver to the technical specifications.
• Perform other duties as required

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • Systems analysis experience - 3+ years
  • Software development and implementation experience - 3+ years
  • Project management experience - 2+ years Telecommunications experience - 2+ years
• Education:
  • Bachelor's degree in Computer Science, Business Administration or related field or equivalent experience
• Skills:
  • Cross-functional management skills
  • Knowledge of process and project management
  • Knowledge of general accounting and billing procedures

• Abilities:
  • Ability to read, write, speak and understand English.
  • Ability to analyze and interpret data
  • Ability to quickly identify business problems/opportunities
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to define key performance indicators / metrics
  • Ability to document, prepare and present data-driven presentations
  • Ability to make decisions and solve problems while working under pressure
  • Ability to manage multiple projects at one time
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to supervise and motivate others
  • Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)

• Travel Ability:
  • Office Environment

• Schedule:
  • Full time

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you-at work and in life

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BSY320 2024-38145 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-09-03 02:20 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $75,200.00 to $120,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.