Description
The Patient Access Organization is to provide timely, convenient, and equitable access for all UCLA Health patients and the communities we serve.
UCLA Health operates over 200 outpatient clinics in Southern California, with over 3,000,000 outpatient encounters annually. The Patient Access Organization aims
to scale and expand its services in the coming years. The Systems Applications Administrator plays a crucial role within the Patient Access Organization, reporting directly
to the Performance Effectiveness and IT Applications Advisor. This position involves the management and optimization of systems applications to enhance the overall
efficiency and effectiveness of the access organization users.
As the Systems Applications Administrator, the incumbent brings technical and operational expertise to build and maintain business systems and applications, including but not limited to Salesforce, Qualtrics, CUIC, Calabrio, Tableau, and Epic. The incumbent will support Access Organization data requests and provide decision support for leadership via the execution of complex data pulls and analysis through the development of SQL queries, views, and stored procedures, as well as the development of Tableau dashboards and other BI tools. Additionally, the incumbent will work on various operational improvement projects. This involves meeting with key stakeholders and leadership to gather requirements and translate these requirements into actionable recommendations using both existing and novel reports and analytics.