Systems Development Manager, ADC, Builder Tools

Are you passionate about leading a high-impact systems development and operations team? If so, join us! This role is responsible for leading a team accountable for the operational performance, customer experience, maintenance, security, and functional parity of Builder Tools in US Amazon Dedicated Cloud (ADC) regions. ADC regions are designed for customers with unique personnel, physical, and information security requirements.

The ADC aligned team, Pyxis, supports Builder Tools within the Amazon Software Builder Experience providing the tools and products supporting software development across Amazon.

A Systems Development Manager at Amazon understands the larger ADC picture (i.e., customer needs, business opportunities, and problems to be solved), facilitates connections to customers, and guides the team in using the working backwards process to ensure the right solutions are developed and prioritized. This role is tactical and strategic: it is responsible for identifying strategic opportunities that solve tactical problems, and knowing when to invest in one over the other to deliver the greatest impact with the smallest investment.

This role is responsible for understanding the overall systems architecture their teams work within, and for fostering effective working relationships with the commercial service teams that own the product(s). This role is responsible for staying connected to the details in order to audit technology decisions, identify risks, and evaluate the solution and operational quality of their engineering teams. They are responsible for putting mechanisms in place to drive operational excellence and ensuring team compliance with policies (e.g., information security, data handling, accessibility, service level agreements). They are responsible for the oncall support in ADC regions, and when an issue or outage occurs, they are responsible for ensuring the COE process is completed in a timely matter and that resultant actions will prevent repeat occurrence. They are responsible for prioritizing, planning, executing, and managing build and development projects in ADC, which include but are not limited to: feature builds, service builds, technology migrations, legacy architecture deprecation, integrations with other AWS services, and new tooling onboarding. This role will also lead development efforts to close functional gaps through architecture changes and improve the builder and customer experience through automation.

We place a high emphasis on employee development and making sure there are opportunities for personal growth. You will be part of a management team, where each manager has their own sub teams. The management team as a whole need to work closely together to make sure we are maintaining consistent standards and level of support for all of the services we support. This job role is about being part of a team, even as mangers, and needs people who want to be team players in an environment where they will be supported by their peers.

This position requires that the candidate selected is a US Citizen. This position also requires the candidate to obtain or currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

In this role, you will:

• You independently manage a team of cross functional engineers. You are able to assess engineer performance and have experience managing both high and low performers. You take effective action addressing employee concerns. You are able to hire, develop, and promote engineers.

• You define the strategic vision for your team, partnering effectively with customers and stakeholders. You establish a roadmap and successfully deliver engineering solutions that execute that vision.

• Coordinate operations work with multiple Pyxis service team managers to plan, deploy, and support large scale AWS services and features

• Be a point of escalation for operational events, support best practices, and drive operational issues to resolution

• Audit and improve system metrics, alarms, and architectures to ensure high availability.

• Devise, develop, and champion AWS SE best practices within and between teams

• Monitor service trends to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems

• Drive operational priorities to improve operational efficiencies and deliver results

• You independently make short-term vs. long-term decisions. You define clear goals and objectives. You make crisp decisions about what projects move forward and in what priority order.

BASIC QUALIFICATIONS

- Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional)

- 5+ years of Software Development or Systems experience, including hands-on development work and object-oriented design.

- 3+ years of proven track record of high-scale hiring and talent management on teams of multiple disciplines/job families.

- Systems engineering experience (e.g., virtualization, hardware design, operating system tuning), experience building scalable infrastructure software or distributed systems

- Current, active US Government Security Clearance of Top Secret or above

PREFERRED QUALIFICATIONS

- Master's degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent.

- Strong engineering fundamentals (networking, network services, operating systems)

- Leading development life cycle processes and best practices, especially in the areas of deployment automation and monitoring

- Strong program and product management skills.

- Experience with distributed systems at scale, including AWS platforms, services and design patterns.

- You have a track record of delivering technical programs, projects, and products in a highly technical multi-team environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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