AWS Security is looking for a driven professional to join its systems engineering team to manage the operation of our physical access control system (PACS), as well as help us automate a sustainable and robust architecture for future growth. Do you enjoy reverse engineering and diving deep on issues? As a system engineer, you will be responsible for the overall health of our service and provide excellent customer service to our partners. You will create availability and health metrics, monitor performance, perform regular system maintenance, and architect innovative solutions for running a PACS in a large distributed environment.

You will automate routine tasks enabling the team to be quick and agile. You'll be one of our experts in system automation. You'll work closely with internal customers to understand their operational challenges and provide helpful solutions. You should enjoy digging deep to find answers, sometimes this will require reverse engineering existing solutions, a situation you thrive in.

This position will require participating in a 24/7 on-call rotation.

This position requires that the candidate selected be a US Citizen.

Key job responsibilities

We primarily support Windows server, using HyperV for virtualization, but in recent months our scope of infrastructure expertise has broadened from bare metal hosts/VMs to solutions that run on Native AWS Services. Our team has a core function of ensuring Lenel application and system stability, often diving deep to trouble-shoot common issues, as well as anomalies, working closely with our partners. On a day-to-day basis, we strive for engineering and operational excellence through patching, and other security compliance activities, along with deploying scripting/automation solutions to build servers and monitor their performance.

A day in the life

In the coming months, we are looking to reduce tech debt by replacing legacy servers and upgrading our version of Lenel to increase system stability and support down-stream applications that rely on our service to perform with a higher level of availability. Engineers will have the opportunity to prepare our current systems for company-wide upgrade and design new automated deployment solutions, as well as refresh how we monitor. We also need to solve for improved methods of certificate rotation and license upgrades that are automated for our team and seamless to end-users.

About the team

AWS-SOC Systems Engineering (SE) team within AWS Security delivers physical security systems to enable our internal customers to execute their jobs safely, securely, and maintain trust. As our services grow and expand, we are doing the same with our team. We have a high degree of technical acumen but still learn every day in pursuit of providing the highest value to our customers. The most amazing thing about our team is the way we all enable each other for success and constantly strive to raise the bar in everything we do. Come build with us!

About Amazon Security

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

We are open to hiring candidates to work out of one of the following locations:

Herndon, VA, USA

BASIC QUALIFICATIONS

Bachelor's degree in a related field or 5+ years' experience

5+ years' experience with Windows Server

3+ years of experience with virtualization (Hyper-V, VMware, etc)

3+ years' experience with relational databases (SQL Server, MySQL, PostgreSQL)

2+ years scripting experience (PowerShell most preferred, Python useful, Bash, Perl, Ruby, etc also acceptable)

PREFERRED QUALIFICATIONS

Bachelor's degree in Systems Engineering, Information Technology, Computer Science, or related field.

5+ years of experience with Networking, or exposure to basic concepts and trouble-shooting connectivity issues.

3+ years experience with AWS Services • 3+ years of experience with a Physical Access Control system (Lenel, RedCloud, etc.)

1+ years of experience with Linux systems administration and/or related development • Experience using, or some exposure to Amazon Web Services (S3, EC2, VPC, etc.)

Proven ability to troubleshoot and identify the root cause of issues

Proven experience creating documentation for production systems

Experience in 24/7 online environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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