SYSTEMS MANAGEMENT ENGINEER - BUREAU OF TECHNOLOGY - SEIU 73

Cook County Offices

Under The President

Administrative Hearings

Auditor

Bureau of Administration

Bureau of Economic Development

Bureau of Finance

Bureau of Human Resources

Bureau of Technology

Facilities

Office of the President

Job Summary
Under general supervision of management of the Bureau of Technology responsible for management, maintenance, and upgrade of all user systems including OS; virus scanning; patches/updates; asset tracking; imaging; software packaging; reporting; licensing; and system lifecycle. Maintains an inventory of all systems, software, licensing, deployments, and ownership. Builds system images compatible with disparate hardware vendors. Tests application compatibility against existing hardware and software/OS. Assists with leading and facilitating groups across all levels of the organization to deliver valued outcomes to drive business decisions. Performs other related assignments and duties as directed.

Minimum Qualifications

• Graduation from an accredited college or university with an Associate's Degree is required.
• Five (5) years' experience with Microsoft Windows XP/7 Professional in an enterprise SUPPLEMENTED WITH current certification in any of the Microsoft Certified Technology Specialist (MCTS): System Center 2012 family; OR Seven (7) years' work experience managing Windows workstations is required.
• Experience with Microsoft Windows 2008 Server and Windows Server Update Services is required.
• Experience with Microsoft Windows 7 Professional, deployment and administration is required.
• Experience with Active Directory, Group Policies, TCP/IP, DNS, and DHCP is required.
• Must be able to work on-call 24/7 including weekends and holidays as assigned is required.

Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.

*Must be legally authorized to work in the United States without sponsorship.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

• Thorough knowledge of Microsoft Systems Center 2012 Server family: Configuration Manager, Operations Manager, Virtual Machine Manager, Data Protection Manager, Endpoint Protection, Service Manager, App Controller, Orchestrator.
  
• Thorough knowledge of Microsoft Windows 2008 Server; Windows Server Update Services; Microsoft Windows 7 Professional; and deployment/administration.
  
• Thorough knowledge of Active Directory, Group Policies, TCP/IP, DNS, and DHCP.
  
• Thorough knowledge of Microsoft Hyper-V Server and/or VMWare.
  
• Experience with hosted/cloud solutions and SaaS.
  
• Skill in problem-solving with strong attention to detail with ability to multitask and determine root causes.
  
• Excellent customer service skills and the ability to react diplomatically and patiently to internal and external customers.
  
• Strong written and verbal communication skills coupled with the ability to read, analyze and interpret technical procedures.
  
• Ability to adhere to department policies and standards and respond to phone calls, emails and customer requests.
  
• Ability to lift, pull, push, squat with equipment/boxes weighing 30-50 lbs.
• Ability to prioritize, plan, and organize tasks based upon user requirements.
  
• Ability to manage multiple projects utilizing best practices based on departmental priorities.
  
• Ability to work independently under minimal supervision in stressful situations and meet deadlines.

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.

VETERAN'S PREFERENCE

When applying for employment with Cook County Government, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time. To take advantage of this preference a Veteran must:

• MEET THE MINIMUM QUALIFICATIONS FOR THE POSITION.
  
• IDENTIFY THEMSELVES AS A VETERAN ON THEIR EMPLOYMENT APPLICATION BY ANSWERING YES TO THE QUESTION "Are you a military veteran?"
  
• ATTACH A COPY OF THEIR DD 214, DD 215 or NGB 22 (NOTICE OF SEPARATION) AT TIME OF APPLICATION FILING. IF YOU HAVE MULTIPLE DD 214S, 215S, OR NGB 22S, PLEASE SUBMIT THE ONE WITH THE LATEST DATE. COAST GUARD MUST SUBMIT A CERTIFIED COPY OF THE MILITARY SEPARATION FROM EITHER THE DEPARTMENT OF TRANSPORTATION (BEFORE 911) OR THE DEPARTMENT OF HOMELAND SECURITY (AFTER 911).
  

The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge. Please contact veterans.affairs@cookcountyil.gov



VETERAN MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS AT TIME OF INTERVIEW.

The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.

*This position requires successful completion of post-offer tests, which may include a background check, drug screen and medical examination.

Falsification of any information in the application process will result in disqualification, dismissal after hire, and/or placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. For current County employees, such falsification may result in discipline, up to and including termination, and placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty , 44-56 Political Discrimination ; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification ; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List ; and Cook County Personnel Rules 3.3(b) (7) (d)

EEO Statement

Cook County Government is an Equal Employment Opportunity ("EEO") employer. Cook County prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, source of income, housing status, military service or discharge status, gender identity, genetic information, or any other protected category established by law, statute or ordinance as further defined in Chapter 44. Human Resources, Article II. Personnel Polices, Section 44-53 of the Cook County Code of Ordinances and Chapter 42. Human Relations, Article II. Human Rights, Section 42-35 of the Cook County Code of Ordinances.

NOTE: As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules.

Social Media Disclaimer

The County's hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the County's hiring decision. Cook County officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County - Office of the Inspector General. If the Cook County Inspector General sustains allegations of Political Reasons or Factors being considered, Cook County will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.