Systems Operator II (Sunday-Thursday 11:00pm-7:30am)

At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY: This position is responsible for staffing the 7x24 command center to ensure operational availability of systems, networks, and applications. Monitors the data center environment to ensure the availability of all business applications

JOB ROLES AND RESPONSIBILITIES:

1. Provides operation support for the 7x24 enterprise data center. Communicates and escalates issues as required and follow through to ensure system resolution

2. Monitors, identifies and supports the resolution of hardware and software problems. Coordinates as necessary with technical staff and vendor personnel.

3. Provides help desk support and escalation of system issues.

4. Ensures the timely and accurate completion of all EDI batch processing.

5. Provides help desk support to both internal staff and customers.

6. Possesses a working knowledge of UNIX and Windows operations systems

7. Collaborate, coordinate, and communicate across disciplines and departments.

8. Ensure compliance with HIPAA regulations and requirements.

9. Demonstrate Company's Competencies and Core values held within.

10. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk Role.

JOB SCOPE:

The Incumbent relies on judgment and experience to complete job responsibilities. The incumbent possesses and applies a range of technical knowledge and executes procedures to support 24x7 data center operations. The incumbent must be able to make decisions and escalate issues when needed to other technical groups. Work is varied and sometimes complex.

JOB REQUIREMENTS (Education, Experience, and Training):

• Minimum High school diploma or equivalent is required

• Associates degree in computer science, business administration or related work experience desired

• Minimum 2 years of Information Technology operations experience

• Automated job scheduling desired

• Processing in an AIX environment desired

• Working in a multi-processing environment desired

• Required licensures, professional certifications, and/or Board certifications as applicable

• Knowledge of Unix and Windows

• Communication (written, verbal and listening), planning, organizing, analytical, problem solving, time management and customer service skills

• Ability to support 7X24 on-call rotation

• Ability to use software and hardware peripherals related to job responsibilities

COMPENSATION

The salary range for this position is $25 to $30 hourly. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

• Medical, dental and vision coverage with low deductible & copay
• Life insurance
• Short and long-term disability
• 401(k) + match
• Generous Paid Time Off
• Paid company holidays
• Paid Parental Leave
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Summer Hours

As an Equal Opportunity Employer, Viant will provide equal consideration to all colleagues and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law.