Systems Support Operations Engineer
Fremont, California
Employer: Tesla Motors
Industry: Installation
Salary: Competitive
Job type: Full-Time
The Remote Support Operations Engineer provides control and monitoring support for specific industrial battery energy storage facilities under the jurisdiction of Tesla and governing bodies. This primarily involves continuously monitoring the site for any abnormalities and deviations from expected operating behavior and expeditiously acting when required, as well as adjusting the control/operating mode of the system as required by the governing bodies. This includes escalating to engineering teams for rapid issue resolution, as well communicating with the governing bodies to notify them of the situation and action plans.
For this position Remote Support Engineers will work a paired graveyard shift position, working 10-hour shifts, 10:00 p.m. to 8:00 a.m, PST, supporting a 24/7 environment. Scheduled shifts are Sunday to Wednesday or Wednesday to Saturday, typically 3 days off. Shift times and coverage will be based on the business need. Conversion to day shift hours is possible when business need changes.
Onsite role: Fremont (Page location), Palo Alto, or Lathrop, CA
Responsibilities
Requirements
For this position Remote Support Engineers will work a paired graveyard shift position, working 10-hour shifts, 10:00 p.m. to 8:00 a.m, PST, supporting a 24/7 environment. Scheduled shifts are Sunday to Wednesday or Wednesday to Saturday, typically 3 days off. Shift times and coverage will be based on the business need. Conversion to day shift hours is possible when business need changes.
Onsite role: Fremont (Page location), Palo Alto, or Lathrop, CA
Responsibilities
- Monitor battery system performance and availability to ensure contractual obligations are being met
- Handle after-hours customer escalations via Tesla hotline system.
- Monitor and respond to alarms annunciated on Tesla's proprietary monitoring platform, communicating and escalating any issues to engineering and O&M teams
- Act as the main point of contact for the governing bodies regarding required shutdowns, or events affecting facility operation
- Respond, communicate, and escalate abnormalities with the Tesla's proprietary monitoring systems, including proposing improvements to increase the effectiveness of the monitoring system
- Respond, communicate, and escalate any cybersecurity concerns
- Prepare documentation for governing and regulatory bodies, such as NERC, ERCOT, BOA, etc.
Requirements
- Capable of working in a 24/7 environment, working 10-hour shifts, including weekends
- Experience in a customer service environment
- Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power, etc), and interpret electrical single line diagrams
- Experience using Microsoft Word, Microsoft Excel
- Excellent written and verbal communication skills
- Ability to independently make decisions, and escalate when necessary
- Enthusiasm for green technology
Created: 2024-09-01
Reference: 222748
Country: United States
State: California
City: Fremont
ZIP: 94536
Similar jobs:
-
Technical Operations Engineer, Video Arch
TikTok in San Jose, California -
Chip CAD Operations Engineer
Google in Sunnyvale, California💸 $108000 - $158000 per year -
Engineering Operations Technician, DCC Communities
Amazon in Santa Clara, California💸 $59600 per year -
Director Engineering, Technical Operations
LVMH in 20th Floor, California -
Sr. Software Development Engineer, Product Operations
Amazon in Sunnyvale, California💸 $151300 per year -
Staff Security Operations Engineer
Aurora Innovation in Mountain View, California -
Product Engineer, Operations Technical Leader, Networking and Optics
Google in Sunnyvale, California -
Senior Backend Engineer - Global E-Commerce - Merchandise Operations - San Jose
TikTok in San Jose, California -
Engineering Operations Technician, DCC Communities , DCC Communities
Amazon in San Francisco, California💸 $68300 per year -
Plant Operations Stationary Engineer
State Of California in Sacramento, California -
Identity Management Security Engineer, Security Operations
Verily in San Bruno, California -
Engineering Operations Technician, DCEO Engr 4
Amazon in El Segundo, California💸 $68300 per year -
Engineering - Engineer Operations Program 1
Indotronix International Corporation in El Segundo, California -
Security Engineering Manager, Security Operations and Incident Response
Meta in Menlo Park, California -
Mid-Defensive Cyber Operations (DCO) Engineer - onsite Lompoc, CA (TS/SCI required)
Deloitte in Los Angeles, California💸 $107663 - $179438. per year -
Cyber Security Engineer, Security Operations
Verily in San Bruno, California -
Stationary Engineer - Plant Operations Department
State Of California in Chula Vista, California -
Senior Cyber Security Operations Engineer
State Of California in Sacramento, California -
Operations Engineer, Deployment \u0026 Ramp, Mechatronics \u0026 Sustainable Packaging, Customer Experience
Amazon in Carson, California💸 $68900 per year -
Operations Engineer
Dameron Hospital in Stockton, California💸 $23.90 - $34.00 per hour