TAM (Technical Account Mgr) Associate II

Apex Systems isseeking a capable Customer Success Manager to help build a customer support team for a new b2b solution.
If interested in applying for this opportunity, please send a copy of your updated resume toRonak Gandhi [email protected]
In this role, you will be responsible providing customer support as well as for building and enhancing customer experience processes and mechanisms.
The ideal candidate for this role should possess strong account management skills, be able to deliver on commitments, manage workflows in a fast-paced work environment and actively participate in contributing to continuous improvement initiatives.
Above all, they should demonstrate a high level of ownership and ability to navigate ambiguity. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.
Qualifications:
* Bachelors degree or equivalent experience
* 3+ years of customer success, account management, or customer support experience, preferably in a B2B (TECH) environment
* Proven track record of contributing to strategic initiatives and delivering measurable results
* Excellent written and verbal communication skills. Proficiency in composing concise, accurate and appropriately targeted responses.
* Strong organizational skills including prioritizing, time management, and managing multiple projects in a fast-paced, deadline-driven environment.
* Attention to detail and excellent problem-solving skills.
* Demonstrated ability perform data analysis, reporting, and forecasting to guide business decisions in an ambiguous environment.
* Proficient in the use of customer relationship management (CRM) tools and customer support software
Preferred: Expertise in Amazons internal customer support systems and tools
Key Responsibilities:
Deliver exceptional customer support and maintain a high level of customer satisfaction:
* Handle customer inquiries and issues with a sense of urgency and professionalism.
* Demonstrate a deep understanding of Amazons solutions, products and policies to provide accurate and valuable guidance.
* Continuously expand your knowledge and skills to stay ahead of evolving customer needs and industry trends.
* Foster strong relationships with customers and serve as a trusted partner in their success.
Serve as a subject matter expert and trusted advisor for small and medium customers:
* Develop a comprehensive understanding of each customers business, goals, and pain points.
* Identify opportunities to optimize the customers use of Amazons solutions.
* Collaborate with cross-functional teams to design and implement tailored solutions that address the customers needs.
* Manage escalated customer inquiries and issues, ensuring timely resolution.
Contribute to the development and execution of initiatives to improve Amazon Device Solutions customer experience:
* Analyze customer feedback, usage data, and industry trends to identify areas for improvement.
* Provide subject matter expertise and input on the design and implementation of new features, processes, and policies.
* Serve as a customer advocate within the organization, representing the voice of the customer.
* Work closely with product, engineering, and operations teams to support the delivery of strategic initiatives.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.