Working under the direction of the Practice Manager, the Team Lead for the MGH GI Referral Access Center is responsible for ensuring the clinical referrals and the work que are worked and addressed in accordance with the department's standards, including reporting any issues with incoming referrals to the appropriate subspecialty team lead or triage nurse, and gathering outside records. Under supervision, will assist in managing ACD telephone system within the Access Center and help staff develop their knowledge, scheduling abilities, documentation, and triage skills.

Qualifications

Associate degree required. Bachelor's Degree in business administration, health care administration, or related field preferred.

Minimum of 2 years' experience in a medical or healthcare setting, with experience

in outpatient clinical referral management.

Intermediate to advanced PC skills (MS Office, Windows) required. Prior experience with MGH systems (EPIC, Outlook) helpful but not essential.

Prior experience working directly with physicians.

Experience in working in a large, complicated organization is a plus.

Some prior supervisory experience helpful.

EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.