Team Lead Cash Appl Specialist

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Team Lead Cash Posting Specialist is primarily responsible for overseeing the daily activities of ensuring payments are posted to patient accounts timely and ensuring accurate, and optimal functionality in posting processes in accordance with department guidelines. The Team Lead Cash Posting Specialist will provide functional guidance to cash posting staff and ensure the cash grid is updated daily and distributed to appropriate staff.

The Team Lead, Cash Posting Specialist will work very closely with the Manager, Cash Applications and Finance staff to reconcile posting issues. Oversee and approve manual adjustments as required up to $10,000. Assist in researching missing or misapplied payments; also send requested information to bank for research.

The Team Lead Cash Posting Specialist will assist the Customer Service department when needed and provide guidance on all cash posting functions.

Responsibilities

Oversee the accurate and timely posting of all payments, adjustments, and denials from various sources (insurance companies, patients, third-party payers) into the billing system.

Ensure that all payments are applied correctly to patient accounts and that discrepancies are addressed promptly.

Perform daily, weekly, and monthly reconciliations of cash receipts to ensure accuracy and completeness.

Investigate and resolve posting errors or discrepancies, including misapplied payments, unidentified payments, and incorrect adjustments.

Coordinate with other departments (e.g., billing, collections) to resolve complex payment issues.

Schedule and coordinate daily tasks and activities for the team to ensure efficient workflow.

Train new team members on cash posting procedures, software systems, and compliance requirements.

Provide ongoing education and training to existing staff to ensure up-to-date knowledge of industry standards and best practices.

Generate and review daily, weekly, and monthly reports on cash posting activities and performance metrics.

Provide detailed analysis and feedback to senior management on cash posting trends, issues, and areas for improvement.

Prepare documentation and reports for internal and external audits.

Address and resolve any issues that arise in the cash posting process, using problem-solving skills to ensure minimal disruption to operations.

Communicate effectively with other team leads and managers to align cash posting operations with organizational goals.

Work closely with the finance department to reconcile bank statements and resolve any discrepancies between posted payments and bank deposits.

Ensure that all cash posting activities comply with federal and state regulations, as well as internal policies and procedures.

Maintain confidentiality and security of patient financial information in accordance with HIPAA regulations.

Minimum Requirements

Bachelor's Degree or certification in related field preferred and/or a high school graduate with five (5) or more years job-related experience required.

2-3 years' experience in insurance benefits interpretation.

High level of accuracy and attention to detail in cash posting and reconciliation activities.

Previous hospital collection experience and knowledge of insurance billing

Ability to analyze complex financial data and resolve discrepancies.

Excellent verbal and written communication skills for effective interaction with team members and other departments.

Strong leadership and team management skills, with the ability to motivate and guide a team effectively.

Proficiency in using billing software, electronic health records (EHR), and Microsoft Office applications (especially Excel).

Strong understanding of healthcare billing regulations, HIPAA, and compliance requirements.

Must have above average problem-solving skills.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.