Engagement Description - Minimum 6 month engagement as Team Leader responsible for 5 Bargaining Unit employees and additional peak support staff.

Top 3 Required Skills/Experience -
• Leadership
• Attention to Detail/Organizational skills
• Coaching/Development skills

Required Skills/Experience - The rest of the required skills/experience. Include:
• Monitor and analyze proficiency and quality efforts subordinate personnel.
• Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract
administration.
• Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.

Education/Certifications - Include:
• Bachelor's Degree in related field preferred.

SUMMARY: Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to
customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
2. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.
3. Select, train, develop, appraise and counsel support staff personnel.
4. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve
issues and inquiries.
5. Monitor and analyze proficiency and quality efforts subordinate personnel.
6. Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract
administration.
7. Recommend and implement new or improved systems which will enhance or expedite work.

EDUCATION AND/OR EXPERIENCE
1. Bachelor's Degree in related field preferred.
2. A minimum of 60 college credits is required.
3. Three (3) years customer service, or claims processing, or membership and billing experience required
4. Two (2) years experience in a leadership role preferred.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES
1. Detailed knowledge of assigned BCBSM department(s)/area(s) including all applicable policies, procedures and processes as preferred.
2. Strong organizational, planning, analytical and communication skills.
3. Other related skills and/or abilities may be required to perform this job.

ADDITIONAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.