The Harris Center for Mental Health and IDD ("The HARRIS CENTER") is looking for a Team Lead to join our Rapid Response team. As a Team Lead (TL) with Rapid Response, you play a pivotal role in ensuring the effective functioning of crisis response services by conducting audits, developing comprehensive onboarding training for new hires, monitoring program performance, and providing support in day-to-day operations. This individual utilizes expertise in crisis intervention, clinical assessment, and trauma-informed care to guide team interventions, conduct performance evaluations, and implement improvement action plans. The Team Lead also manages agency vehicles, provides crisis response support, participates in community outreach, and coordinates regular refresher training sessions for staff. With a focus on enhancing skills, maintaining compliance, and fostering stakeholder relationships, the Team Lead plays a vital role in promoting the quality and efficiency of crisis response services.

Your role in Action:

• Conduct audits of clinical documentation, incident reports, and program activities to uphold standards and ensure compliance.
• Support the development and implementation of comprehensive onboarding training for new hires, including facilitating orientation sessions and coordinating initial training activities.
• Monitor program performance, identify areas for improvement, and implement necessary changes.
• Assist in the development of training programs to enhance clinical skills and knowledge of crisis response staff.
• Provide support in day-to-day operations, including scheduling, resource allocation, and communication with stakeholders. This includes on call on a rotational basis over weekends, overnight, and holidays.
• Utilize expertise in crisis intervention, clinical assessment, and trauma-informed care to guide interventions.
• Conduct performance evaluations of crisis response staff and create improvement action plans.
• Participate in the hiring and onboarding process for new staff, including conducting interviews.
• Manage agency vehicles, including scheduling maintenance and maintaining records.
• Provide crisis response support, including responding to calls for service and conducting assessments.
• Participate in community outreach and education programs to raise awareness.
• Build and maintain relationships with key stakeholders.
• Coordinate and conduct regular refresher training sessions for existing staff.
• Track and analyze field performance metrics and tailor training initiatives to address skill gaps.

What qualifications you will need:

Education:

• A bachelor's degree from an accredited college or university with a minimum number of hours that are equivalent to a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistant, gerontology, special education, educational psychology, early childhood education, or early childhood intervention.

Experience:

Required Experience:

• At minimum three (3) years direct experience providing crisis intervention services to individuals in distress, including assessing safety and risk, activating emergency response, risk mitigation, and continuity of care activities.
• Prior experience in training or mentoring mental health providers or similar discipline.

Preferred experience in the following:

• Training program development, including curriculum design, instructional materials creation, and evaluation methods.
• A leadership or supervisory role, preferably in a crisis response setting.
• Working collaboratively with first responders, community partners, and other stakeholders in crisis response efforts.
• Conducting audits, quality assurance processes, and implementing improvement strategies

Knowledge Skills and Abilities :

• Comprehensive understanding of crisis response principles, best practices, and protocols, including knowledge of documentation requirements, compliance standards, and quality assurance processes.
• Proficiency in coordinating and collaborating with other agencies and emergency services for a coordinated crisis response, including an understanding of cultural awareness, diversity, and special populations.
• Knowledge of safety regulations and procedures for emergency response and disaster situations, as well as familiarity with crisis assessment tools and protocols for evaluating urgency and severity.
• Expertise in developing crisis intervention plans tailored to individual needs, with continuous training and professional development in emergency preparedness, crisis intervention, and trauma-informed care.
• Understanding of relevant laws, regulations, and ethical standards in crisis intervention services, along with knowledge of crisis management strategies, resilience-building activities, and community resources for post-event recovery in emergency disasters.
• Ability to pass a thorough background check and maintain eligibility criteria such as Criminal Justice Information Services (CJIS) clearance, including certification as an Agency Certified Driver.
• Flexibility to work irregular hours, provide on-call coverage during emergencies, and operate radios following established protocols for effective communication.
• Proficiency in clinical documentation, quality assurance processes, and providing first aid, CPR, and AED assistance in a timely and effective manner.
• Exceptional organizational skills, time management, and attention to detail to maintain accurate records, prioritize tasks, and meet deadlines in a fast-paced environment.
• Resilience, self-care abilities, problem-solving skills, and adaptability to manage personal well-being, address challenges, and adjust strategies as needed.
• Skill in fostering collaboration, building relationships with external stakeholders, and representing the program to various audiences to advocate for crisis intervention services and promote community awareness.

What we have to offer:

The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching - a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.

Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.

Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.

What else you should know:

• This posting is associated with position #50175.
• $5,000 Stipend available for shifts after 7pm.
• The environment: Be prepared to navigate challenging situations - you may occasionally encounter unfavorable conditions. Must be able to manage staff effectively in a collaborative team environment.
• Your interactions: Engage with a diverse range of individuals, some of whom may be emotional, physically hostile, agitated or uncooperative. This is an opportunity to employ your strong interpersonal skills and patience to make a real impact in their lives.

About us:

The HARRIS CENTER is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provided care to over 96,000 people in fiscal year 2023!

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The HARRIS CENTER provides a full continuum of services at 86 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the most diverse and multi-cultural communities in the nation.

By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.