Team Leader, Workplace Support

The Team Leader of Workplace support is focused on the people, environment and experiences that influence our partners and their team members. In this role you'll offer direct leadership and coaching and will set expectations for the workplace support team to ensure excellent client experiences and well-maintained spaces across multiple locations in the United States.

About You

Required:

• 1 year of experience in facilities, customer service, hospitality or a relevant field

Preferred:

• 4 years of experience in facilities, customer service, hospitality or a relevant field
• 1 year of experience in leadership
• Experience finding solutions for clients and meeting client expectations
• Understanding challenges associated with physical workspace planning
• Experience in delivering written and verbal professional communication
• Proficiency in the Microsoft Office suite
• Ability to work a flexible schedule including into the evening or occasional weekends
• Experience with desktop computer and desk hardware installation and setup
• Basic experience with software troubleshooting
• Ability to push and maneuver heavy carts
• Ability to lift and carry 50 pounds or more
• Valid driver's license

About the Role

• Empower team members in ownership of the work environment, equipment and decision making to serve our clients, while encouraging personal accountability and innovation
• Coach the collaboration and communication between team members and our business partners
• Develop team members through proactive skill evaluation, training, resource utilization and one-on-one feedback
• Lead project planning sessions and execute on plans
• Manage relationships with clients and stakeholders
• Ensure compliance with environmental, safety and health procedures
• Develop and share best practices and deep understanding of the work environment, equipment and systems to help guide team members and solve challenges
• Oversee the creation and training of detailed standard operating procedures in conjunction with product instructions and operational documentation
• Engage with internal clients to anticipate needs, develop solutions, evaluate performance and promote services
• Work with team members, peers and senior leaders to create and implement strategic projects
• Drive consistent improvement through metrics, trend analysis, corrective actions and measured success
• Provide recommendations on products and vendors that support our environment

What You'll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks .

About Us

RKT Holdings is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We're a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.
Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We offer opportunities to all job seekers including individuals with disabilities and provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. If you need a reasonable accommodation to assist with your job search, application for employment, or interview, please visit our FAQ page at www.myrocketcareer.com/how-we-hire/faqs/ for details on how to contact our team.