Team Manager - Appointment Services
Fontana, California
Description: Job Summary:
Directly supervises appointment center service representatives. Supports the goals and objectives of an appointment service center. Maintains an employee-focused and customer-focused environment.
Essential Responsibilities:
Experience
Education
License, Certification, Registration
Additional Requirements:
Preferred Qualifications:
Notes:
• Rotating weekends.
Primary Location: California,Fontana,Palm Court II
Scheduled Weekly Hours: 40
Shift: Evening
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 04:00 PM
Working Hours End: 12:30 AM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Team Leader/Supervisor
Department: REGIONAL PALM COURT II - Appointment Services-Same Day - 0806
Pay Range: $65100 - $84150 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Directly supervises appointment center service representatives. Supports the goals and objectives of an appointment service center. Maintains an employee-focused and customer-focused environment.
Essential Responsibilities:
- Hires, trains and supervisors competent productive, motivated staff to provide high quality service to Kaiser Permanente members.
- Coordinates and directs daily shift operations in collaboration with other Supervisors and Workforce Management Team. Ensures cost effective operations with a focus on service level goals while remaining within budgetary guidelines daily.
- Participates in establishment of group budget. Makes daily staffing decisions regarding reduction of hours and/or offering additional/overtime hours.
- Collaborates with management teams to plan and achieve department goals and objectives.
- Coaches assigned team and assists all staff with resolving issues to ensure employees provide appropriate customer service. Performs service recovery for all stakeholders.
- Troubleshoots minor problems with equipment and tools including computers and telephony technology.
- Promotes achievement of organizational and center goals by exhibiting an effective and adaptable leadership style.
- Performs additional duties as required and assigned.
Experience
- Minimum two (2) years of customer service experience in a service-related industry, preferably healthcare.
Education
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- Strong customer service and interpersonal skills required to communicate effectively with all levels of internal/external management.
- Demonstrated leadership experience in a business environment required.
- Ability to perform multiple tasks in a heavy workload environment.
- Must be self-sufficient with PC software applications and related technologies.
- Must be able to work in a Labor-Management Partnership environment.
Preferred Qualifications:
- Minimum one (1) year experience in a supervisory or operations role, preferably in a healthcare setting.
- Minimum one (1) year appointment center experience preferred.
- Minimum one (1) year experience in a role such as Solutions Desk; Assisting in problem solving, coaching and service recovery; Working with processes for daily operations; Utilizing skills to self-manage workflow and responsibilities, Oversight of projects, etc.
- Experience in a healthcare setting preferred.
- Bachelors degree, OR four (4) years of experience in a directly related field preferred.
Notes:
• Rotating weekends.
Primary Location: California,Fontana,Palm Court II
Scheduled Weekly Hours: 40
Shift: Evening
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 04:00 PM
Working Hours End: 12:30 AM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Team Leader/Supervisor
Department: REGIONAL PALM COURT II - Appointment Services-Same Day - 0806
Pay Range: $65100 - $84150 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Created: 2024-09-07
Reference: 1303008
Country: United States
State: California
City: Fontana
ZIP: 92335
About Kaiser Permanente
Founded in: 1945
Number of Employees: 304220
Career site: https://www.kaiserpermanentejobs.org/
Instagram: https://www.instagram.com/kpthrive/
Facebook: https://www.facebook.com/kpthrive
Similar jobs:
-
Manager I Behavioral PSW MFT LPCC Adult Team
Kaiser Permanente in Fresno, California💸 $124000 - $160380 per year -
Sr Technical Program Manager , Kuiper Government Solutions, Program Management Team
Amazon in Northridge, California💸 $133900 per year -
PEPI: Manager, Operations-Process Industry Team (OPEN TO ALL U.S. LOCATIONS)
Alvarez & Marsal in San Francisco, California💸 $125000 - $190000 per year -
Technical Accounting Manager - Corporate Shared Services Team
Kratos Defense in San Diego, California💸 $130000 per year -
Manager, Machine Learning- Advanced Analytics Team, Worldwide Business Process Re-Engineering
Apple in Sunnyvale, California -
Insurance Sales Team Management / Recruiting
StaffMyAgency LLC in Los Angeles, California💸 $65000. per year -
Technical Product Manager - Migration Acceleration Program, Migration \u0026 Modernization GTM Programs Team
Amazon in San Francisco, California💸 $83100 per year -
Product Marketing Manager Growth, Ring Customer Experience \u0026 Engagement Team
Amazon in Hawthorne, California💸 $108000 per year -
Software Quality Engineering Manager - Find My Team
Apple in Cupertino, California -
Team Manager- Sacramento
Insight Global in Sacramento, California -
Project Manager I - NAVOSHA Team Lead - San Diego
Epsilon Systems Solutions in San Diego, California💸 $65000 - $82000 per year -
Senior Product Manager - Content Ecosystem Feed Quality Team
TikTok in San Jose, California -
Senior Site WHS Manager, rIXD West WHS Team
Amazon in Stockton, California💸 $134700 per year -
Team Manager New Acquisitions Install
Defenders in San Diego, California💸 $55468 - $110938 per year -
Sr. Energy Strategy Manager, AWS Energy team
Amazon in San Francisco, California💸 $133100 per year -
Team Leader for Collection Management
University of California, Los Angeles in Los Angeles, California💸 $68885 - $108349 per year -
Sr. Technical Program Manager, Ring Core Devices team
Amazon in Hawthorne, California💸 $133900 per year -
Senior Brand Social Manager, Prime Video Brand Social \u0026 Editorial Team
Amazon in Culver City, California💸 $112800 per year -
Assistant Patient Care Manager - Bass Center Float Team (1.0 FTE, Days)
Lucile Packard Children's Hospital in Palo Alto, California💸 $171849.60 per year -
Incident Management Assistance Team (IMAT) Deputy Operations Section Chief (Deputy Operations Chief)
State Of California in Mather, California