Technical Account Manager

A large cloud monetized billing cycle company is looking to add a Technical Account Manager to their Professional Services team. This person's day to day will consist of owning multiple Fortune 500 accounts and becoming the technical expert to ensure they are maximizing their investment in the product. Responsibilities include owning customer quality calls, ensuring customers are happy with the product, and acting as the first technical point of contact for any escalations. This individual will have the skills to intake & analyze customer's technical issues, creating a solution they can implement themselves or understand what internal resources need to be brought in to solve the issue. Technical issues can range from SQL problems to simple troubleshooting. Additionally, this person will also be responsible for upselling or renewals of the product.

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Required Skills & Experience
- Experience as a Technical Account Manager for a SaaS company supporting multiple customers, handling proposals, upselling products and managing accounts
- Demonstrated ability to solve technical issues for clients by troubleshooting or partnering with internal resources
- Experience supporting telecommunications customers
- Experience with SQL

Nice to Have Skills & Experience
- Bilingual in Spanish

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.