Technical Account Manager, Music Label Operations

Technical Account Manager, Music Label Operations

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Austin, TX • Menlo Park, CA • New York, NY + 2 more
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The Media Content Operations team develops solutions for media companies on Facebook and Instagram by creating scaled systems to address the issues impacting their experiences with the suite of Facebook products. Our Music Partner Operations team is committed to providing support for music content partners inclusive of the specific needs of the industry. We are seeking a Technical Account Manager to manage technical operations and product support functions for record labels. Candidates will have operational experience with labels including catalog ingestion, data reconciliation, and partner management.

Technical Account Manager, Music Label Operations Responsibilities

• Provide front-line support as part of a global partner operations team


• Execute and optimise support workflows for music partners around product use, product insights, and issue resolution


• Partner closely with cross-functional teams - including partnerships, operations, legal, product, and engineering teams


• Operational support for music rights management products and tools


• Communication with partners in regard to onboarding specifications and processes, including general documentation

Minimum Qualifications

• Operational experience at a rights-holder or digital service provider (DSP)


• Knowledge of digital rights management products


• BA or BS degree


• 5+ years of experience in media operations management, product management, online operations, consulting, or analytics


• Experience to balance competing requests from internal and external partners

Preferred Qualifications

• Experience working with global teams


• Experience with DDEX standards


• Knowledge of the music industry


• Experience working with product and engineering


• Experience with SQL, data reporting processes, and pipelines

For those who live in or expect to work from California if hired for this position, please click here for additional information.

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About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com .

$93,000/year to $136,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.