Technical Program Manager, Resiliency Operations - USDS

Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

As a Technical Program Manager (TPM), you will be part of the Program Management Office (PMO) within USDS Threat Detection and Response (TDR), which is primarily responsible for threat detection, intelligence, incident response, and forensics specifically support the Resiliency Operations Center (ROC). TDR is comprised of technical security practitioners, developers, and experts who work to protect trust in TikTok and our US users' data.

You will be responsible for ROC program management in partnership with the ROC leadership and PMO through governance, project management, maturing capabilities and program, and leading metrics/reporting efforts.

Key Responsibilities:
- Develop and manage ROC program management workflows, and track/support programmatic maturity in partnership with leadership
- Manage projects and ongoing reporting related to building business resilience, incident response, crisis management, business continuity, and ongoing enterprise preparedness
- Drive projects from initiation to delivery, including project planning, stakeholder identification and engagement, identifying and mitigating risks, removing roadblocks, tracking project status, and continuously improving project delivery processes.
- Identify areas for automation to increase efficiency of repeated tasks, such as regular status reporting, and staff tracking, onboarding, and case reviewing.
- Manage and enhance Resiliency Operations Center metrics and storytelling capabilities while supporting weekly, monthly, and quarterly reporting activities.
- Ensure ROC projects are aligned with company and department goals and objectives and provide regular status updates to stakeholders, manage project risks and communicate effectively with stakeholders and team members.
- Lead annual planning and quarterly OKR development/reporting activities in partnership with leadership.
- Support cross-functional engagements to drive TDR OKR alignment and SLA development with key partners and teams across the company.
- Maintain and improve ROC knowledge base.

Qualifications

Minimum Qualifications
- 4+ years of experience in project management, program management, governance, and/or reporting/analytical storytelling
- Passion for cybersecurity, data federation, crisis management, incident response, business continuity and/or converged security including cyber and physical threats and the USDS mission space
- Effective communication skills to handle communication across teams, management and cross functional stakeholders at all levels
- Demonstrated teamwork and collaboration skills by either leading or contributing to global multi-functional teams
- A proven track record of getting things done/shipping projects
- Strong analytical and problem-solving skills

Preferred Qualifications
- Bachelor's degree in engineering or equivalent information security, privacy, risk, compliance, project management or like discipline from an accredited college or university or measurable knowledge/experience from proven industry, military, defense, or government operations.
- Experience working in a dynamic, fast-moving environment where self-motivated, autonomy and self-decision making is needed (to an extent) and juggle between multiple projects/tasks in an ambiguous environment with limited context .

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.