Technical Program Manager / Scrum Master

Kaseya ® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture, please click here: Kaseya Culture .

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Technical Program Manager - Scrum Master
Full-Time, Onsite in Brickell, Miami, FL

We are seeking a Technical Program Manager/Scrum Master to join our agile development team. You will be responsible for driving cross-functional collaboration, ensuring successful project execution, and delivering high-quality software products on time. Your role will involve facilitating scrum ceremonies, coaching the team on agile best practices, and acting as a liaison between the team, product owner, stakeholders, and management.

Responsibilities:

• Develop and execute comprehensive program plans, ensuring alignment with organizational goals.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Organize and facilitate scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Manage all Jira processes, reporting, and dashboards for the engineering team.
• Track and communicate the team's progress, velocity, and sprint goals using appropriate tools and metrics.
• Remove impediments and blockers that hinder the team's progress and performance.
• Coordinate and allocate resources effectively to ensure project success.
• Facilitate communication and collaboration across various teams, ensuring a unified approach to program delivery.
• Coach the team on agile best practices, self-organization, and cross-functionality.
• Manage risks, issues, and dependencies, escalating them as necessary.
• Oversee the quality of deliverables, ensuring they meet established standards and requirements.
• Foster a culture of continuous improvement and innovation within the team and organization.
• Regularly communicate program status, milestones, and risks to stakeholders at all levels.

Skills & Requirements:

• 10+ years of proven experience as a Technical Program Manager, with a strong background in software development or related fields.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Certified Scrum Master (CSM) or equivalent certification.
• At least 3 years of experience as a Scrum Master or Agile Coach in a software development environment.
• Proficient in Agile methodologies, tools, and techniques, such as Scrum, Kanban, XP, Jira, Trello, etc.
• Excellent communication, leadership, facilitation, and conflict resolution skills.
• Strong organizational skills with proven attention to detail in a deadline-driven environment.
• Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities.
• Knowledge of software development life cycle, testing, and quality assurance processes.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.