As a member of Milwaukee's End User Care Team, the Technical Service Advisor provides customer service, troubleshooting and technical support for our full range of products and services.

As a Milwaukee Technical Service Advisor, you will:

• Join a team of associates motivated to deliver positive end user support experiences
• Provide exceptional customer support that increases loyalty and creates Milwaukee brand advocates
• Identify and implement tools & processes to drive support improvements

Your responsibilities will include, but will not be limited to:

• Providing phone, email and written support for Milwaukee products and services.
• Developing reference tools and training in support of new product launches
• Contributing to Milwaukee's internal knowledgebase and external-facing service & support tools
• Developing & maintaining product, service and procedural reference files in a shared, digital library
• Supporting inquiries relative to product applications, complaints, warranty, service adjustments, quotations, literature requests, etc.
• Coordinating no charge replacements, factory servicing or other adjustments to drive customer satisfaction and retention
• Engaging appropriate personnel to address engineering application requirements and liability concerns
• Communicating concerns on defective parts, workmanship or design discrepancies to the appropriate Product Teams and/or Quality Engineering staff
• Reporting on field difficulties in servicing or troubleshooting of products; Issue Field Product Reports to Quality Engineering on frequent or unique product failure/defects
• Working with Milwaukee Customer Care, Service, Sales, Marketing, Engineering & Quality teams as required to resolve customer inquiries and drive improvements

We're looking for:

• A great communicator that is focused on delivering a world-class customer care experience
• Excellent problem solving skills with strong technical and mechanical aptitude
• Experience in providing mobile and software technical support and troubleshooting
• Knowledge of power tools, how they work, what they're used for and how to troubleshoot & service
• Capability to utilize CAD drawings and Service Price Lists to resolve customer inquiries
• An ability to listen to customers, interpret their needs, and provide required support
• Excellent time management, multi-tasking and organizational skills
• Exceptional service & support quality in a fast-paced environment
• Ability to use a variety of software tools to research, reference and resolve inquiries
• 3+ years of experience in Customer Service, Technical Support or related field
• High school diploma or equivalent education
• Fluent in English (proficiency in Spanish desired)