If you are a talented and experienced Technical Services Engineer, Aplin has the right opportunity for you!Our client, a leader in their field, has partnered with Aplin to grow their team!

Our client is looking for both junior and senior candidates.

Responsibilities:

• Assist customers in product application through visits, demonstrations, training, and phone support.
• Collaborate with customers to determine product feature requirements for marketing purposes.
• Provide technical support to resolve customer concerns, including application notes, conference papers, and demonstrations.
• Contribute to strategic planning by identifying customer service trends and suggesting improvements.
• Assist in proposal preparation and presentation for products, services, and systems.
• Serve as a secondary technical contact for customers.
• Participate in training efforts and assist with product installation, commissioning, and operation.
• Attend industry technical meetings to stay updated on advancements and trends.
• Provide input for manuals, datasheets, and ordering guides.
• Support marketing, sales, application engineering, and development activities.
• Stay updated on industry trends and advancements through educational opportunities and professional organizations.
• Maintain an expert level of knowledge in electric power system protection and automation.
• Ensure timely completion of assigned work with high-quality results.
• Assume project management responsibilities as needed.
• Perform supervisory duties as assigned.
• Fulfill other duties as needed.

Skills & Qualifications:

• Bachelor's degree in Electrical Engineering required.
• 3-5 years of experience working with relays and recorders.
• Working knowledge of electric power systems, protective relay applications, and industry practices.
• Experience with EMTP, load flow, and short circuit studies.
• Strong commitment to customer success.
• Excellent technical, speaking, and writing skills.
• Ability to work effectively in a team environment.
• Proficiency in computer and business software.
• Exceptional organization and execution skills.
• Background check and negative drug test required.

Preferred Technical Qualifications:

• Experience with electric power transmission, distribution, and generation systems.
• Experience in power systems protective relay and fault recorder use in transmission lines and substations.
• Knowledge of advanced communication protocols and system architecture.
• Experience leading project teams.
• Expertise in system protection, integration, and automation applications.

Ideal Candidate:

• Demonstrated excellence in customer service, problem-solving, and technical support.
• Proficient in electric power system protection and automation, particularly with relays and recorders.
• Effective time management skills, especially when working remotely with multiple demands.
• Willingness to travel up to 25% domestically and internationally.

We are an award-winning employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply for our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. All applicants must be legally entitled to work in Canada. This includes having proper documentation, such as a work permit.