Technical Specialist

If you're one to rise to a challenge, this opportunity is for you. Your resume is great, but we also want to know what drives you. We're big on culture and look for employees who can grow both professionally and personally with us.

At TSP, we make sure our employees have the opportunity to build fulfilling careers. Why? Because if our people aren't taken care of, our customers won't be either. TSP was founded on the belief that our product is our people, and our commitment to those employees is written into our company values.

THESE ARE THE JOB DUTIES AND RESPONSIBILITIES OF A TECHNICAL SPECIALIST:

• Obtain foundational knowledge of the company software through training, mentoring and shadowing
• Obtain Salesforce foundational skills by utilizing it as a task management, time entry, and informational resource
• Support product configuration through data manipulation in Microsoft Excel and Google Sheets, bulk importing via in application CSV upload tools and manual builds as needed
• Take ownership of the tactical day-to-day management and execution of workload, ensuring that tasks are completed efficiently and effectively
• Communicates effectively to teammates, direct supervisor, and PS leadership within expected time frames regarding questions, resolutions, standards, follow ups, etc,
• Self-assign cases from the salesforce queue, based on resourcing and technical experience
• Build processes precisely and request more information when needed, based on build process standards
• Complete self-assigned cases, delegated work, and recurring work while meeting internal deadlines
• Manipulate data via Google Sheets and/or Excel to meet project needs
• Continue to expand knowledge on data manipulation tools in order to improve efficiency and problem solving abilities
• Identify abnormal data relative to standards and escalate to the correct resource in Leadership when abnormalities are observed

YOU SHOULD BE ABLE TO HANDLE EVERYTHING ABOVE BECAUSE YOU HAVE EXPERIENCE LIKE:

• High school diploma or GED required
• Associates/Bachelor's degree preferred or relevant experience
• 0-2 years of experience in technical support or other related fields
• Strong verbal, written, and interpersonal communication skills
• Highly collaborative across the CX organization
• Proficient in Microsoft Excel and/or Google Sheets for manipulating data
• Self-starter who can independently drive deadlines and tasks forward with minimal guidance
• Effective communicator who proactively identifies and communicates potential risks and concerns
• Demonstrates high level of attention to detail
• Can work on multiple projects simultaneously
• Demonstrates strong communication skills
• Effectively utilizes internal resources to follow established processes efficiently
• Experience utilizing Salesforce or similar CRM software
• Experience/exposure to the healthcare market and IT ecosystem - preferred
• Credentialing experience - preferred

ADDITIONAL INFORMATION ABOUT THIS ROLE:

• Pay grade: 22
• View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
• Candidates must be authorized to work in the United States

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don't manufacture devices or sell software - our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.