Technical Support Admin - Ellenboro, WV

The IT Support Admin is responsible for providing technical support and assistance to the end-user community and limited support for the OT environment. This role requires a strong understanding of IT and a limited working knowledge of OT systems, hardware, and software used in a manufacturing environment. The IT Support Admin ensures the smooth operation of IT infrastructure, resolves technical issues, provides user support, training and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Sites across Cornerstone Building Brands.
Responsibilities:

Provide Level II IT technical support to end-u , including diagnosing and resolving hardware, software, and network-related issues.

Administer and maintain IT systems, including user account management, access control, security configurations, and software updates including limited OT systems.

Provide guidance and explain policies and procedures to end-u .

Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the user needs and the manufacturing environment.

Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides.

Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs.

Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers, and OT Edge connectivity.

Collaborate with other IT teams to trouble shoot and resolve issues.

Stay informed about industry trends, emerging technologies, and best practices related to support in a manufacturing context.

Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance.

Manage relationships with external vendors, suppliers, and contractors for support and maintenance services.

Adhere to company policies, procedures, and compliance requirements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

2+ years Previous experience in providing Level II IT support.

Strong knowledge of IT systems, hardware, software, and networking concepts.

Proficiency in troubleshooting and resolving technical issues in IT domains.

Excellent communication and people skills, with the ability to effectively train and educate end-u on systems and applications.

Experience with system administration tasks, including user management and software updates, in IT and limited OT environments.

Strong understanding of network infrastructure setup, maintenance, and cybersecurity principles.

Extensive knowledge of computer hardware including Legacy PC hardware and OS.

Proficient in Microsoft O365 skills (e.g., Outlook, OneDrive, Excel, PowerPoint, SharePoint).

Participate on committees, projects, and P1 incidents process and procedures.

Primary 24x7 contact for site support.

On-Call rotation.

Participate in IT site visits (Travel up to 25%)

Nice to Have Skills & Experience

Experience with support of OT systems, hardware, software, and networking concepts.

Familiarity of configuration, and maintenance of OT infrastructure, including networks, servers, OT Edge connectivity (Programmable Logic Controllers), SCADA (Supervisory Control and Data Acquisition) systems, and other OT devices.

Familiarity with IT/OT integration and data exchange protocols (e.g., OPC, MQTT, RESTful APIs), industrial automation, and control systems.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.