Technical Support Service Specialist

Position Summary

Position Summary

Provides information to customers to assist them with resolving problems. Assists Engineering with new product designs, provide technical support to customers and other team members. These activities may include (but are not limited to) specifying products, strategic pricing, arranging repairs and troubleshooting existing product installations.

Scope/ Supervision and Interaction

Interacts with Manufacturing, Engineering, Accounting, and Customer Service personnel as well as vendors. Will report directly to the Marketing Business Development Manager. Troubleshoots customer problems with sales and distribution. This role does not have direct reports.

Responsibilities

Essential Functions

- Timely response to all customers inquires. Works closely with Engineering when appropriate and performs any assistance necessary including potential customer visits and on-site field service. Resolves customer returns issues with the division.

- Strategic pricing and quotation creation based on customer application requirements

- Conducts market research through trade associations, internet investigation and corporate services.

- Will develop product training and provide technical training to customers, distributors, internal training of division products (in-person, webinars etc.).

- Investigates market needs for innovative products and communicate them to Engineering for product development.

- Must continuously maintain the highest degree of customer service, throughput, quality, and cost reduction and people productivity.

- Assists customers with applications, diagnostics, and troubleshooting.

- Interfaces with Engineering to communicate the customer needs, new product development and existing product improvements.

- Maintains a database call log.

Qualifications

Qualifications

- Minimum three (3) years of experience in technical service/customer service support capacity. Technical degree or equivalent experience is required.

-Technical aptitude for mechanical applications. Ability to read a technical drawing.

-Good organizational, analytical, and interpersonal skills (written and oral).

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.