Technical Support Specialist

Philadelphia, Pennsylvania


Employer: Temple University
Industry: Staff
Salary: Competitive
Job type: Full-Time

Since its founding, Temple University has been committed to challenging the status quo. Today, we are an international powerhouse and a top tier
research institution with over 30,000 undergraduate, graduate, and professional students and more than 340,000 alumni worldwide.

The Institute for Genomics and Evolutionary Medicine (iGEM) was established at Temple University in 2014, anchored in CST, and associated
with the Department of Biology. IGEM's mission is to harness molecular evolutionary knowledge and tools to advance research and for product
development in biomedicine to biodiversity. Currently, iGEM has over 14-full time faculty supporting millions of dollars in externally funded
research per year. We intend to find a colleague who will expand this research diversity and work closely and collaboratively to build on the
division's success.

The Technical Support Specialist provides a wide range of hardware and software-based technical support to members of the Institute of
Genomics and Evolutionary Medicine (iGEM). Responsibilities include carrying out specific tasks in various areas related to IT Support including:
domain object unit administration, software installation and registration, providing first tier technical support to users, recommending hardware and
software-based technical solutions, and interfacing with appropriate university offices and resources. Additional responsibilities include
updating and editing, institute web resources as well as developing new web resources when needed. Performs other duties as assigned.

Required Education and Experience:
Bachelor's degree and one year of experience in IT support. An equivalent combination of education and experience may be considered.

Required Skills and Abilities:
*Ability to support standard office hardware and software needs (e.g., Microsoft Office).
*Ability to recommend modifications, updates, and improvements to institute projects, processes, and resources.
*Familiarity and experience with supporting Windows operating system.

*Experience with Active Directory.
*Familiarity and experience with Linux server administration, primarily Ubuntu and RHEL.

*Experience repairing hardware and installing software.
*Excellent oral and written communication skills.
*Ability to work in a team environment with institute staff, faculty and collaborators.
*Demonstrated ability to work on multiple projects simultaneously with strong attention to detail.
*Good organizational skills ensuring that completed projects are documented and maintainable.

Preferred:
*Experience and familiarity with SLURM, and HPC in general.
*Experience in virtualization, such as Xen and VirtualBox.
*Experience with Apache and web server administration.
*Scripting experience (Python, Go, Ruby, Bash, etc.).

*Ability to lift up to 30 pounds.

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital
status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid
ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary
employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University
and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to
interact.

To obtain additional information about Temple University please visit our website at www.temple.edu.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be
found at: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.

Created: 2024-06-28
Reference: 24001414
Country: United States
State: Pennsylvania
City: Philadelphia
ZIP: 19154


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