Technical Support Supervisor

Day-To-Day: Insight Global is seeking a Technical Support Supervisor for one of our clients in Independence, OH. As the Technical Support Supervisor this person will play a crucial role in leading and managing their Technical Support team. This person will be responsible for ensuring timely and effective resolution of technical issues, developing and implementing strategies to optimize technical support operations and collaborate with cross-functional teams to drive continuous improvement initiatives. The supervisor will oversee roughly about 10 members of the team, and will need to lead, manage and provide guidance and coaching. This role will report directly to the Sr. Technical Support Manager. In this role, this candidate will impact the organization by providing exceptional technical support to our customers, driving continuous improvement initiatives, and fostering a customer-centric culture within the team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

5-7 years within a helpdesk or technical role.
3+ years of proven experience in technical support management or leadership.
Ability to effectively manage and prioritize multiple projects and tasks.
Strong problem-solving skills and decision-making abilities.
Excellent communication and documentation experience.

Nice to Have Skills & Experience

Preferred Qualifications:
Bachelors degree
Salesforce ticketing (previous ticketing experience)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.