Technician, Desktop Support SE (226 Days)

Dallas, Texas

Employer: Dallas Independent School District
Industry: Desktop Support Technician
Salary: Competitive
Job type: Full-Time
Description

Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.

  • Support campus-based technology users.
  • Escalate system disruptions of campus technology services to appropriate technology tier II department.
  • Train campus principals, teachers, and staff as required.
  • Support special events at campus and other district locations.
  • Support computers, mobile devices, digital A/V equipment and peripherals.
  • Support instructional software applications.
  • Support quality control on vendor projects.
  • Attend training and meetings as required.
  • Follow attendance policy as assigned by supervisor.
  • Perform other functions that may be assigned by Client Solution Department and/or supervisor.
  • Follow all rules, regulations, and policies of DISD.


Qualifications

  • Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
  • A+ Certification preferred.
  • Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
  • Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
  • Knowledge in troubleshooting and resolving operating system and software issues.
  • Knowledge in troubleshooting and resolving technology hardware failures.
  • Strong verbal and written communication skills.
  • Knowledge of audio visual devices preferred.
  • Knowledge of TCP/IP and basic networking protocols.
  • ITIL V3 Certification preferred.
  • Excellent customer service skills.
Created: 2024-06-27
Reference: RTP20240606-016
Country: United States
State: Texas
City: Dallas
ZIP: 75287

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