Technology Experience Specialist Associate

How to Apply

A cover letter and resume are required. The cover letter must be on page one of your resume and should:

1. Specifically, outline the reasons for your interest in the position
2. Outline your particular experience that directly relates to this position

Job Summary

The target salary range for the position is $40-46k.

Schedule: Monday-Friday 8 am-5 pm

Who We Are

The College of Literature, Science, and the Arts (LSA) Technology Services organization wants you to join our Support Services organization. Support Services is a part of LSA Technology Services. We primarily work onsite at UofM's Ann Arbor Campus. We aim to provide delightful customer experiences with every interaction while resolving technical support requests and incidents. We are a customer service organization committed to providing exceptional technology support experiences. Join our team, and you will be a member of the largest college within the University of
Michigan, engaging with the leaders and best in research and education!

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Generous time off and parental leave
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Dental, vision, and life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Paid professional development opportunities

Responsibilities*

• Provide delightful customer service to faculty, staff, and students
• Troubleshoot, evaluate, and solve technology requests and incidents
• Support requests by phone, chat, walk-in, and email
• Circulate audio-visual and computing loan equipment
• Modify support articles to maintain our internal knowledge base

Required Qualifications*

• An associate's degree in a related field or equivalent combination of education, certification, or experience
• One or more years of customer service or technical support experience

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about diversity, equity, and inclusion in LSA, please visit lsa.umich.edu/lsa/dei .

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision .

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

254258

Working Title

Technology Experience Specialist Associate

Job Title

Help Desk Spt Svc Spec Assoc

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

College Of Lsa

Department

LSA Dean: TS Support Services

Posting Begin/End Date

9/10/2024 - 9/17/2024

Salary

$40,000.00 - $46,000.00

Career Interest

Information Technology