Job Description:

Technology Incident Manager Analyst needs 3+ years of experience in incident management, risk management, or a related field

Technology Incident Manager Analyst requires:

• Charlotte-NC, Dallas-TX, Iselin-NJ, NY, Broomfield-CO
• Working Days Thursday to Tuesday
• Shift Time 10 pm to 7am

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in incident management, risk management, or a related field.
• Strong knowledge of incident management processes, tools, and techniques.
• Experience in coordinating incident response teams and managing incidents through to resolution.
• Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures.
• Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.
• Ability to work under pressure and prioritize competing demands.
• ITIL Foundation certification is a plus.
• Experience with ServiceNow or similar incident management tools is a plus

Technology Incident Manager Analyst duties:

• Incident Management: Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution.
• Risk Management: Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services.
• Preventive Measures: Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact.
• Communication: Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management.
• Incident Response: Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents.
• Process Improvement: Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly.
• Documentation: Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions.
• Training: Develop and deliver incident management training to IT teams and other stakeholders.
• .

Company Description:
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job

https://www.globalchannelmanagement.com/