Technology Operations Lead, Travel and Hospitality

The Opportunity

Delaware North is hiring a Technology Operations Lead to join our team at Austin Bergstrom Airport in Austin, Texas. As a Technology Operations Lead, you will be responsible for overseeing technology for multiple locations and addressing systems infrastructure, solution support, local service requests, and incident management for your sites. If you are passionate about leveraging technology to enhance operations and enjoy leading a team in a fast-paced environment, apply today!

Pay

Minimum - Anticipated Maximum Base Salary: $68300 - $92200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

Benefits

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Administer all point-of-sale systems and related functions, including training, reporting, documentation, and user access management
• Implement technology solutions that align with overall technology standards, strategy, and operational needs
• Manage service and solution providers to ensure the successful delivery of technology services that support business operations
• Provide operational status reports and statistics on technology hardware and solutions to regional directors during monthly operations reviews
• Offer top-tier technical support for all technology services, manage incidents, service requests, change management, and ensure compliance with service level agreements

Qualifications

• Bachelor's degree or equivalent in information management, computer science, computer systems engineering, business administration, mathematics, or a related field
• Minimum of 5 years of experience in the implementation, management, and maintenance of information technology infrastructure and IT systems such cloud services, server technologies, communication technologies, LANs, WANs, VoIP, and data communication systems
• Experience and knowledge of information security
• Working knowledge of enterprise systems such as Point-of-Sale, Kronos, SHIFT Time Keeping, Microsoft Windows, and Microsoft Office
• Must be willing to be on call to help support unexpected emergencies

Shift Details

Day shift
On call
Overnight
Holidays
Evenings as needed
10 hour shift
12 hour shift
8 hour shift

Who We Are

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.