OUR MISSION: Create memorable experiences for each and every one of our guests and, along the way, each other. We are a team that respects each other; a team that appreciates each of our strengths and weaknesses; and a team that works together to hold each other up during tough times and build on each other's abilities at all times.

SUMMARY: The Telecom Technician assists the IT Director in the day-to-day service, maintenance and troubleshooting of the Resort phone system. Assists the IT Department in the installation, maintenance and troubleshooting of new or existing guest wireless (high speed internet) systems.

The Telecom Technician will always conduct him/herself in manner which supports the Core Values of Hyatt Hotels.

Respect

Integrity

Humility

Empathy

Creativity

Fun

The Telecom Technician shall strive to provide exceptional service to both internal and external guests at all times. She/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job FUNCTIONS:

• Undergo on-the-job training to install and maintain all aspects of the Wild Dunes phone system including wire and cabling.

• Provide technical system support including, but not limited to, installation, maintenance, modification and repair of telecommunications equipment, products and/or systems.

• Troubleshoot information technology issues as relates to Guest High Speed Internet Access (HSIA) as trained by Wild Dunes IT

• Assist guests, groups, and owners in the resolution of wired or wireless connectivity issues. Team Member will report to the IT Director and IT Systems Analyst.

• Maintain and install equipment and components related to phones.

• Move, relocate and reinstall equipment as directed by the IT Director.

• Respond to trouble tickets, perform troubleshooting activities, and repair/replace malfunctioning equipment.

• Interfaces with outside vendors to resolve problems.

• Provide status reports to the IT Director as needed.

• Install and troubleshoot wireless routers in private homes and condos.

• Coordinate installations with the cable provider and the home owner.

• Replace malfunctioning modems or Resort-installed wireless access points (WAPs) as directed by Wild Dunes IT.

• Order replacement equipment as needed.

• Assist guests, groups, and owners when HSIA issues are encountered. *

• Provide status reports to the Systems Analyst as needed.

• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

• Acts with responsibility towards all company property, supplies and equipment.

• Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

• Remains alert, courteous and helpful to the guests and colleagues at all times.

Team Member is held accountable for all duties of this job and other duties as assigned.

eXPERIENCE & eDUCATION:

• High school diploma or equivalent and some experience working with the public.

• Previous telecom or cable experience preferred.

• Knowledge of outside wiring related to phones preferred

• Experience with internal wiring in homes including, but not limited to, phone jacks and related interfaces preferred

Job REQUIRMENTS:

• Must be able to work independently and collaboratively with the Telecom and IT teams.

• Must be able to read and understand technical manuals, schematic diagrams, and related documentation.

• Must have valid driver’s license.

• Must be authorized to work in the United States

• Must have strong financial competence

• Must be able to perform in a highly confidential environment

• Must be able to read, write and speak English

• Must have strong computer skills

• Must have strong working knowledge of Microsoft Office programs

• Must be proficient in Excel

• Must be able to work well under pressure

• Must be able to accurately follow instructions, both verbally and written

• Must be highly detailed orientated

• Must have strong organizational skills

• Must be able to work in a fast-paced environment

• Must have excellent listening skills

• Must possesses excellent communication skills

• Must be professional in appearance and demeanor

• Must always ensure a teamwork environment

• Ability to work a flexible schedule that may include evenings, weekends and holidays

• Must have the ability to deal effectively and interact well with the guests and Team Members

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Team Members who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working CONDITIONS:

• Must be able to walk up and down stairs, lift or move heavy furniture, and work with low-voltage electricity and related cabling.

• Must be able to work in a variety of weather conditions (rain, wind, fog, heat)
• Must be able to work indoors or outside
• Must be able to stand on feet throughout the day
• Must be able to climb stairs frequently
• Must be able to frequently lift & carry up to 20 lbs and occasionally lift up to 75 lbs; such lifting to including carrying weight up and down stairs
• Must be able to bend, squat crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this Team Member. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.