Telephone Operator- UPMC Mercy

Pittsburgh, Pennsylvania

Employer: UPMC Senior Communities
Industry: Hospital
Salary: Competitive
Job type: Full-Time
UPMC Mercy is hiring a Full-Time Telephone Operator to support our hospital!

Telecommunications is a 24/7 department and supports the entire hospital with paging, phone calls and on-call schedules. This position works rotating shifts and candidates must be available for all shifts.

Preferred candidates will have excellent customer service skills or previous office/telephone experience.

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:
  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.


Qualifications:

  • High school graduate or equivalent.
  • 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
  • Must be able to work all shifts, 7 days a week.
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-04-27
Reference: 4932207470
Country: United States
State: Pennsylvania
City: Pittsburgh
ZIP: 15216

About UPMC Senior Communities

Founded in: 1893
Number of Employees: 110000

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