Telephone Service Rep

Baltimore, Maryland

Employer: Medstar
Industry: Administrative & Professionals
Salary: Competitive
Job type: Part-Time
The\rtelecommunications team at MedStar Good Samaritan Hospital has a PRN opening for a\rTelephone Service Rep, which is the first point of contact for callers and will\rprovide general information. This department is open 24/7 and the ideal\rcandidate will have open availability to fill in as needed.

This position is PRN (as-needed). The number of hours worked each week will vary and PRN positions are generally not eligible for benefits.

Education
  • High School Diploma or GED required.
  • Knowledge of medical terminology preferred.
Experience
  • 3 months switchboard and receptionist experience required.
Knowledge, Skills, and Abilities
  • Excellent customer services skills.
  • Typing and computer skills.
  • Ability to work independently.
  • Verbal and written communication skills.
  • Provides information to callers, including general hospital information and directions; processes and directs incoming and outgoing calls utilizing the Intellidesk system, adhering to hospital and departmental standards. Records and reports all troubles with visitors, patients, and telephones to the proper authority. Sends regular, emergency, conference, visiting hours ending, and information desk closing pages via intercom and beeper.
  • Tests and documents code blue and panic alarms systems. Directs all visitors, callers, and staff their proper destination.
    • Created: 2024-06-27
    Reference: req26881
    Country: United States
    State: Maryland
    City: Baltimore
    ZIP: 21218

    Similar jobs: